Self-improvement

A total of 84% of respondents showed an eagerness to develop their skills over the coming 12 months.

Sales and marketing were the top areas respondents wanted to improve with 31% identifying them as skills they needed to boost, followed by

IT, presentation and customer service.

While employees across the travel sector were keen to boost their skills the appetite for career development appeared to wane amongst those with more than 20 years’ experience in the industry with 26% saying they had no plans on upskilling in the 2019/20 financial year.