Age nts poor but Happy

Despite travel agents reporting the lowest average earnings of the eight sectors covered by the survey, they were among the most positive about their current job, with 86% saying they were satisfied or extremely satisfied, well above the industry average (63%).

Employees working in the corporate travel sector were the most likely to recommend their workplace, recording a net promoter score (NPS) of 31, just ahead of agents (28.8) and those working in the MICE arena (27.8).

Contrasting with the “poor but happy” sentiment amongst travel agents those working in the high-paying aviation industry were among the least happy, recording an NPS of 3.3, while participants from the wholesale sector recorded the lowest score of -11.

Close to one-in-four workers in the aviation and wholesale sectors reported being dissatisfied or extremely dissatisfied with their jobs. with just over one-in-four saying they intended to leave the travel sector, while the balance were unsure where their next job would be.