Today’s Technology Update is brought to you by Tramada Systems Pty. Ltd.
Automation - What’s all the fuss about?
I’m writing this from the Sabre Conference in Singapore where a motivational speaker asked us what our clients really want. The agents around me agreed: their mission is to enable smooth business trips, dream holidays and memorable events. So I asked what they need from their mid-office system to make this possible. The answer: remove as much of the manual processing as possible, allowing them to focus on more value-add activities. Conveniently, E2E automation is possible! The routine tasks that can be automated in tramada can be categorised into two groups:
Core automation features,
available as part of the different tramada systems, default certain fields and automate certain functions. For example, use a consultant’s log-in to pre- populate fields such as booking source or booking type.
Additional automation modules
that deliver a truly touchless, E2E workflow comprising service fee application, policy exception handling, chargeback remarks and much more. These tools available for tramada Premier include:
• Offline Automation which employs structured remarks to automate repetitive, transactional processes
• Quality control with Concur Compleat to facilitate automated GDS-related processes
• The tramada GDS App to ensure remark information is never missed.
tramada automation drives real benefits such as increased consultant productivity, data integrity and exception management so you can focus on delivering to your clients what they want. To join an upcoming webinar on automation, contact [email protected]mada.com.