To­day’s Tech­nol­ogy Up­date is brought to you by Tra­mada Sys­tems Pty. Ltd.

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Au­to­ma­tion - What’s all the fuss about?

I’m writ­ing this from the Sabre Con­fer­ence in Sin­ga­pore where a mo­ti­va­tional speaker asked us what our clients re­ally want. The agents around me agreed: their mis­sion is to en­able smooth busi­ness trips, dream hol­i­days and mem­o­rable events. So I asked what they need from their mid-of­fice sys­tem to make this pos­si­ble. The answer: re­move as much of the man­ual pro­cess­ing as pos­si­ble, al­low­ing them to fo­cus on more value-add ac­tiv­i­ties. Con­ve­niently, E2E au­to­ma­tion is pos­si­ble! The rou­tine tasks that can be au­to­mated in tra­mada can be cat­e­gorised into two groups:

Core au­to­ma­tion fea­tures,

avail­able as part of the dif­fer­ent tra­mada sys­tems, de­fault cer­tain fields and au­to­mate cer­tain func­tions. For ex­am­ple, use a con­sul­tant’s log-in to pre- pop­u­late fields such as book­ing source or book­ing type.

Ad­di­tional au­to­ma­tion mod­ules

that de­liver a truly touch­less, E2E work­flow com­pris­ing ser­vice fee ap­pli­ca­tion, pol­icy ex­cep­tion han­dling, charge­back re­marks and much more. These tools avail­able for tra­mada Premier in­clude:

• Off­line Au­to­ma­tion which em­ploys struc­tured re­marks to au­to­mate repet­i­tive, trans­ac­tional pro­cesses

• Qual­ity con­trol with Con­cur Com­pleat to fa­cil­i­tate au­to­mated GDS-re­lated pro­cesses

• The tra­mada GDS App to en­sure re­mark in­for­ma­tion is never missed.

tra­mada au­to­ma­tion drives real ben­e­fits such as in­creased con­sul­tant pro­duc­tiv­ity, data in­tegrity and ex­cep­tion man­age­ment so you can fo­cus on de­liv­er­ing to your clients what they want. To join an up­com­ing we­bi­nar on au­to­ma­tion, con­tact [email protected]­mada.com.

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