Qantas new services

QANTAS has announced next year it will be introducing a number of changes to its Qantas Agency Connect service.

Among the updates will be a new form for agents to submit ticket requests, and from Mar 2019 Qantas will also introduce a $60 fee for select telephone and email services performed by Qantas Agency Connect and Qantas Group teams.

Agents will still be able to process many services online with no service fee charge.

A webchat service will launch in 2019 to help agents with the Qantas Agent Connect changes.

The updates follow new services launched this week such as the ability to make a request to correct names on bookings containing a codeshare or interline flight, as well as a new manage passwords feature allowing agents to reset and change their own passwords.