EL AL What­sApp

Travel Daily - - News -

EL AL Is­rael Air­lines has ex­panded its chat­bot ser­vice to What­sApp, al­low­ing pas­sen­gers to re­ceive au­to­mated re­sponses on di­verse sub­jects.

The ser­vice com­bines ar­ti­fi­cial in­tel­li­gence and con­ver­sa­tions with a hu­man agent and hav­ing com­pleted a suc­cess­ful pi­lot pro­gram will now be in­tro­duced in stages.

EL AL said it was “one of the first air­lines in the world to en­able cor­re­spon­dence via What­sApp”.

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