Al­i­talia re­fund pol­icy

Travel Daily - - News -

AL­I­TALIA has an­nounced changes to its in­vol­un­tary re­fund pol­icy for rea­sons such as med­i­cal, visa re­jec­tion, can­celled/ sched­ule changed flights.

Agents are now re­quired to en­ter the re­fund re­quest by RAA in BSP Link with at­tached doc­u­men­ta­tion such as med­i­cal cer­tifi­cates etc.

The Al­i­talia head of­fice team in charge will au­tho­rise or de­cline ac­cord­ing to the fare rule.

Agents want­ing more info can email re­[email protected]­i­talia.com.

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