QF tops satisfaction

QANTAS Airlines has been rated the most satisfying domestic airline for the month of Apr in Roy Morgan’s latest customer satisfaction rating.

The flag carrier achieved a customer satisfaction rating of 85%, beating out Virgin Australia (79%) and QantasLink (77%).

Three different airlines have topped Roy Morgan’s satisfaction ratings in the first four months of the year, with Rex taking out two gongs and Virgin one.

Finishing in fourth, fifth and sixth respectively were Rex, Jetstar and Tigerair, hitting marks of 72%, 56% and 42%.

Qantas also topped this month’s business traveller satisfaction metric with a mark of 85%, ahead of Virgin on 80% and well ahead of subsidiary Jetstar on 49%.

Roy Morgan CEO Michele Levine said “Qantas’ victory illustrates the competitive nature of the domestic airline industry”.