Face­book agency gripe

Travel Daily - - News -

MORE than 200 peo­ple who col­lec­tively paid over $200,000 to a WA-based Face­book travel agency for plane tick­ets they didn’t re­ceive have so far been un­suc­cess­ful in gain­ing a re­fund.

Ac­cord­ing to Western Aus­tralia’s Con­sumer Pro­tec­tion au­thor­ity, af­fected con­sumers al­lege they ei­ther could not get plane tick­ets for their de­sired dates af­ter pay­ment, or were not booked on re­turn flights af­ter trav­el­ling to their hol­i­day des­ti­na­tion.

Own­ers Ni­cole Bro­mage and Jack­lene Torr, op­er­at­ing the un­reg­is­tered busi­ness names Travel 2 Go and No Frills Travel, had ini­tially made a com­mit­ment to pay back clients dur­ing ne­go­ti­a­tions with WA Con­sumer Pro­tec­tion, how­ever no such funds have since been forth­com­ing.

“Our con­cil­i­a­tion of­fi­cers have been work­ing hard to try to achieve a sat­is­fac­tory out­come for the com­plainants in this case but it is not al­ways pos­si­ble to se­cure re­funds and there is no guar­an­tee goods or ser­vices will be pro­vided,” Com­mis­sioner for WA Con­sumer Pro­tec­tion Penny Lip­scombe said.

“Whether or not Con­sumer Pro­tec­tion is suc­cess­ful in con­cil­i­a­tion de­pends on fac­tors in­clud­ing a trader’s will­ing­ness to par­tic­i­pate in the process and the fi­nan­cial sit­u­a­tion - funds may not be avail­able,” she added.

WA Con­sumer Pro­tec­tion has sub­se­quently ad­vised af­fected con­sumers of their op­tion to take the mat­ter to the Mag­is­trates Court to seek a court or­der for any money owed, while also rec­om­mend­ing cus­tomers do not pay ad­di­tional money to the agency in a bid to se­cure flights or hol­i­days.

Lip­scombe also noted the mat­ter has been raised with the WA Po­lice Ma­jor Fraud Squad lodge fur­ther com­plaints HERE.

Newspapers in English

Newspapers from Australia

© PressReader. All rights reserved.