Today’s Technology Update is brought to you Stuba Pacific
Technology is meaningless unless it serves a purpose.
Hidden technology is the stuff that generates speed, reliability, caching… unsexy stuff that gets me and the other geeks at Stuba excited, but puts the board and agents to sleep. Stuff everyone needs that no one wants to talk about. At the other end is the stuff which delivers meaningful value to agents, resulting from feedback and when we ask agents “what do you want” with the aim of finding out “what do you really need?”. Two commonly understated and misunderstood aspects of technology are time and clarity. Everyone wants more time. Or in other words, speed. But it’s misunderstood – waiting five seconds to get a price that liberates $10 more profit is a better rate than charged by Supreme Court judge. Waiting on hold for 45 minutes is a killer. Clarity is removing the noise from the information that agents really want – such as our new “board type” filter. As ex-MDs/now CIO I wear different hats and get the chance to more directly influence what and how Stuba delivers to agents. So the question is – what do you need from Stuba? Mark Luckey, CIO, Stuba