Pas­sen­gers’ pri­or­ity

Travel Daily - - News -

PAS­SEN­GERS want more per­sonal con­trol over their jour­ney via their smart phone, IATA’s 2019 Global Pas­sen­ger Sur­vey has re­vealed.

Pas­sen­ger pri­or­i­ties also in­clude the use of bio­met­ric IDing to speed up the travel pro­cesses, a max­i­mum wait time of 10 mins for bag­gage col­lec­tion & cus­toms, abil­ity to track bag­gage & ac­cess to wi-fi on board.

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