AFTA coro­n­avirus ad­vice

Travel Daily - - News -

AUS­TRALIAN Fed­er­a­tion of Travel Agents (AFTA) has is­sued an ad­vi­sory to its mem­bers pro­vid­ing gen­eral ad­vice on deal­ing with the chal­lenges pre­sented by coro­n­avirus and re­minded agents the AFTA team “is at your ser­vice and on alert to as­sist”.

Mem­bers are rec­om­mended to mon­i­tor the lat­est travel ad­vice from DFAT HERE, which cur­rently sits at “re­con­sider your need to travel to China”.

“This means that peo­ple may still travel to China and that the de­ci­sion to go or not to go sits with the in­di­vid­ual them­selves,” Chief Exec Jayson West­bury said.

The no­tice says if in­sur­ance is to be re­lied upon for any can­cel­la­tion fees to be cov­ered, the terms and con­di­tions must be con­firmed with the is­su­ing com­pany be­fore tak­ing any ac­tion on the clients be­half.

It also re­minds agents that sup­pli­ers are not re­quired by law to waive can­cel­la­tion fees, this is com­pletely at their dis­cre­tion. “As is the case usu­ally in times of chal­lenges, most sup­pli­ers are open to credit trans­fers, date changes and al­ter­ations with­out fees - but we stress this needs to be checked be­fore mak­ing changes,” AFTA said.

“Some sup­pli­ers may also be will­ing to re­fund.”

Can­cel­la­tion ar­range­ments must also be well ex­plained to the client be­fore tak­ing ac­tion, with AFTA rec­om­mend­ing agents ad­vise clients via email and re­quest a writ­ten re­ply, un­less they have a voice recorder on their phone sys­tem.

The lat­est up­dates from the De­part­ment of Health are also avail­able HERE.

“AFTA is highly en­gaged with the var­i­ous Fed­eral Gov­ern­ment agen­cies as they seek to do what they feel is in the best in­ter­ests of Aus­tralians and the coun­try,” West­bury said.

“It is a dif­fi­cult sit­u­a­tion – no­body wants to see this spread, clearly no­body wants any more deaths and we def­i­nitely want to min­imise any risk to Aus­tralian Trav­ellers,” he added.

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