Travellers Choice really satisfies

TRAVELLERS Choice MD Christian Hunter said he believes the group is well positioned to rebound from the COVID-19 industry downturn, with a new national survey of members revealing “unprecedented approval ratings”.

The annual poll saw a resounding 100% of Travellers Choice agents express satisfaction with their membership, with almost two thirds declaring they were “more than satisfied”.

Popular elements of the networks’ support through the pandemic have included the removal of membership fees for the 2020/21 financial year, a reduction in web-hosting fees and the speed of delivery for a robust template for agency terms and conditions.

They also overwhelmingly praised the uninterrupted support provided by the Travellers Choice network of state-based business development managers, which has remained intact throughout the crisis.

Members also hailed the corporate office team’s assistance in working with preferred suppliers to resolve a myriad of refund and credit issues.

Ongoing communication from head office was also a key factor, with weekly webinars hosted by Hunter along with a steady stream of emails, social media posts and updates to the TC Hub agent portal.

Hunter said that while clearly no travel business which survives COVID will be unscathed, “companies that have retained their core strengths and remain focused on their customers will return with renewed vigour”.

“Travellers Choice’s members are our customers and primary focus and we will continue - as always - to support them in ways that surpass their expectations.

“The latest survey shows that the bonds that bind our group together and the value we deliver to independent travel agents have only been reinforced by the current crisis,” Hunter added.

The head office team is pictured from left: Nicola Strudwick, Christian Hunter, Robyn Mitchell and Lutz Poelchow.