CWT follows sun into Europe

cwt has announced the successful integration of Amadeus’ Selling Platform Connect into its European servicing hubs, with the move part of the company’s investment plans to achieve “true follow the sun customer servicing capabilities”.

CWT said the upgrade gives its teams 24/7 access to web-based tools and content, enabling them to offer travel and service solutions to global customers “anywhere, anytime and anyhow”.

“Bringing Amadeus alwayson capabilities to our clients is a tribute to CWT’s continued commitment to impeccable servicing of our global customers,” said CWT President Patrick Andersen.

“Our follow the sun concept is a capability that allows us to flow work through our network of global service locations as needed, eliminating the historic industry dilemma of out-of-hours servicing,” he said.

CWT is also better able to manage peaks in demand, due to such factors as weather incidents, via its global network.

The initial European Global Service Hub integration will be followed by the rollout of Amadeus’ Selling Platform Connect to all other locations that are part of CWT’s follow the sun network.