SIA adds $65 service fee

SINGAPORE Airlines has announced the introduction of a new $65 “servicing fee” for any travel agent who asks for assistance via its Sales Operations centre, when the request could have been self-serviced via GDS, the SIA website or the carrier’s AGENT360 trade platform.

The carrier will also impose the $65 charge for any after hours servicing required via its 24-hour reservations and ticketing hotline.

Services will be strictly limited to immediate flight departures only, or urgent assistance that cannot be self-serviced.

“If you would like our Reservations & Ticketing Office to assist you for any urgent matters, that you can self-service through your GDS, AGENT360 or SIA website, a non-refundable servicing fee of AUD$65 will apply,” the carrier advised its trade partners last Fri afternoon.

“This fee will be collected via credit card before servicing assistance will be provided,” the update noted, while refund assistance and general enquiries will be “strictly declined, and you should contact your local Sales Operations team the next working day for assistance”.

The new fee structure will apply from 01 Nov, with the carrier thanking its trade partners for their “continued support”.