QF DFW debacle

QANTAS customer service is very much in focus today after the carrier was forced to delay a flight from Dallas-Fort Worth to Sydney by more than 24 hours.

The incident, which disrupted 300 passengers aboard a 787-9 on Wed night, took longer than expected to resolve meaning more delays because of the curfew restrictions at SYD.

The Australian reported passengers were told they would be reimbursed if they made their own arrangements for accommodation, but a shortage of hotel rooms meant many slept in the airport terminal.

Complaints about the issue on social media led to a significant pile-on by other aggrieved QF customers venting about call wait times, unusable flight credits and lost luggage.