Agents: #byebyeQantas

Janene Pendleton is the MD of Helloworld Travel Drummoyne and is among a number of readers who have responded to Ian Mollison’s opinion piece on Qantas Head of Distribution Igor Kwiatkowski’s reminder about the upcoming commission cuts published last week (TD 16 Jun). Got an opinion to share? Let us know in up to 400 words via email to feedback@ traveldaily.com.au.

DEAR Igor, thank you for taking the time to remind us of the changes to Qantas commissions and for giving us the opportunity to update you on our business.

We would like to thank our beloved national carrier and industry partner (bahahaha) being the first to lead the way in cutting commissions, this has certainly made it easier for others to follow in expecting free distribution and management of their product – well done you.

The $2 million a year we ticketed with Qantas was never an easy sell, because let’s face it, you don’t fly anywhere and there are many airlines that are better.

Switch selling will be a breeze and we look forward to actively discouraging Qantas as a choice and know clients will thank us for it.

We hope Qantas has used the past 12 months to invest the 4% commission cut in call centres and additional staff OR perhaps some overseas call centres might work for you, or even robots and chat facilities - we all know how Qantas clients love them!

Considering the cut to commission we have implemented a fee for any Qantas Representative/BDM if they would like to visit our stores as they regularly did pre-pandemic $110 per 30 mins or part thereof, because more than ever our time is money and no doubt you would understand this decision.

Best wishes to you. #byebyeQantas

Switch selling will be a breeze and we look forward to actively discouraging Qantas as a choice.