Don’t waste your time...

Also responding to Mollison’s missive is this letter from Susan Kerr of Melbourne-based Travel Partners member Susan Kerr Travel.

I AGREE with Ian Mollison, the 5% commission we were being paid was really nothing in comparison to the amount of work we undertook on behalf of our customers.

However as part of a travel package we always take care of our clients’ needs.

Now that the commission has dropped further I too am no longer offering to book and sell Qantas airfares.

Indeed the only option is to charge a small fee to advise on the best itinerary for clients and let them book and pay directly themselves.

That way I am not spending hours fixing any issues anymore, and having clients advise me that they can’t rectify themselves online as their reservation states to return to the travel agency that has made no money to sort out any issues.

No! No! No!