FC Independent beats target

FLIGHT Centre Travel Group’s (FCTG) Independent division has exceeded its own sales projections, trading at 310% of its pre-COVID record recorded in Feb 2019.

FCTG Independent General Manager, Astrid Richardson (pictured), hailed the Independent network’s ability to smash targets so far in 2022.

“We have experienced tremendous sales growth over the last six months, having hit record sales for the last four consecutive months,” she said.

“Our network of dedicated, knowledgeable independent agents are taking the initiative to connect with clients, expand their businesses and take advantage of the current demand.”

FCTG Independent is comprised of Travel Partners branded and affiliate agencies, Travel Associates at Home, Travel Associates Franchise and Flight Centre Independent, and has received heavy investment from its parent company over the last two years to hasten growth.

The focus of money spent by FCTG has been on building tools and support infrastructure for its independent agents, enabling advisors to drive operational efficiencies and improve customer service.

One key development was the launch of Home (TD 12 Jan), a single sign-on portal connecting agents to tools such as sales reporting features.