ATEC accessible training

The Australian Tourism Export Council (ATEC) has introduced a new accessible and inclusive tourism training platform to support businesses in working with travellers with access needs and enhancing their travel and holiday experiences.

Led by inclusive travel advocate Martin Heng, ‘Accessible & Inclusive Host’ is an online, self-directed training program designed to help industry members understand the needs of travellers from all life stages, backgrounds and abilities.

The new program consists of three 45-minute modules: ‘Culture Ready’, which covers key aspects of accessible and inclusive culture; ‘Product Ready’, to help businesses understand traveller needs and customise experiences; and ‘Service Ready’, which addresses service expectations and how to adjust service delivery for the client.

“Accessible travel is a necessity, and every tourism business should embrace the opportunity that our Host program offers to get new ideas on how to improve services,” ATEC Managing Director Peter Shelley said.

“Inclusive and accessible travel is about providing the most accessible tourism experience for as wide an audience as possible including visitors with functional and cognitive impairments, senior travellers and even travellers with small children.”

Priced at $300 (with a 50% discount for ATEC members), the course includes an Accessible & Inclusive Host Handbook and access to support via the community page, with graduates to receive ATEC’s Accessible & Inclusive Host digital badge.

For more info or to register for the new Tourism Training Hub program, click here or email training@atec.net.au.