Avoid a stink with your plumber
Tweed residents who think the sewer system is blocked should call Council at any time before they call a plumber to avoid a stink over a plumber’s bill.
The phone number to call is (02) 6670 2400 in office hours or 1800 818 326 after hours.
Council can quickly determine if the blockage is our problem or the responsibility of the property owner by checking the sewer inspection shaft.
The inspection shaft is the point where responsibility transfers from the Council to the property owner.
The owner is responsible for ensuring the inspection shaft is visible and accessible (not covered with vegetation etc) and for anything that happens from the inspection shaft back to the house. Council is responsible for maintenance and repairs downstream of the shaft in the public sewer.
If a property owner thinks they have a blocked sewer, they can check their inspection shaft by removing the lid and looking inside or they can ring Council to get help.
A general rule to apply is if the inspection shaft: contains wastewater or water, itõs probably Councilõs problem and Council will fix it is clear, itõs probably the ownerõs problem and the owner will need to hire a plumber at their own expense, or contains tree roots, it may be a shared problem and the cost to fix it also will be shared.
In most cases, if a property owner engages a plumber, the property owner is liable for the bill.
ÒWE are receiving too many bills from plumbers we have not engaged and residents are being disappointed to learn that Council will not cover the cost,ó Senior Engineer Peter Haywood said.
Òall Tweed plumbers know that Council should be called first to determine whether itõs a Council problem. They are asked to advise customers of this before they respond to a callout for a blocked sewer.ó
To avoid blockages in the sewer system, customers are reminded that many items are not meant to be flushed. Despite their name, Ôflushableõ wipes are not flushable and are increasing causing blockages at Councilõs sewerage pump stations.