Still searching? Don’t worry…
If you haven’t found an answer to your problem here, that doesn’t mean it’s completely insurmountable. You can always ask our friendly Support team – just email your problems to firstname.lastname@example.org – for help. And, of course, a subscription to Windows Help & Advice is highly recommended, since we’ll give you guides to fixes and tweaks every issue. See page 20 for more details. Once you’ve done that, check these sources to find out more about your problem.
Microsoft’s forums may not always have the answer you’re looking for – sometimes the response to your problem may be ‘there’s nothing we can do’ – but since it’s staffed by actual experts and a huge number of other users, it’s a great place to look.
Microsoft’s fully categorised breakdown of common issues with its software and products isn’t so much an admission of defeat, as it is a consistently updated and reliable extra manual for your software – and it’s one you should turn to whenever possible.
If you’ve hit a specific error, this is the first place to turn. Try typing in your symptoms or the error code provided when your computer crashes; the results will likely point you to forums or blogs where people have come up with solutions.