Windows Help & Advice - - WINDOWS 10 KEEP YOUR PC HEALTHY -

Prob­lems with your CD or DVD drive? There’s no longer a ded­i­cated troubleshooter for this prob­lem, so you’ll need to search for a so­lu­tion at http:// sup­port.mi­crosoft.com/ kb/314060 – here you’ll find a handy step-by-step guide that cov­ers most of the steps you’ll need to fol­low to re­solve the is­sue, such as mak­ing sure the drive is vis­i­ble in Win­dows, and that third-party burn­ing soft­ware – par­tic­u­larly if it was in­stalled prior to you up­grad­ing to Win­dows 10 isn’t re­spon­si­ble for the prob­lem.

If you’re strug­gling to burn DVDs or CDs, elim­i­nate all soft­ware prob­lems be­fore as­sum­ing the drive it­self is faulty (re­mem­ber, some drives use dif­fer­ent lasers for CD and DVD, so the drive may ap­pear to work when in fact it needs re­plac­ing if you’re able to burn or read one type of disc, but not the other). If all else fails, buy a low-cost ex­ter­nal model – around £15-£20 – and plug it into your PC. If that works okay, then the orig­i­nal drive may have failed and can be re­placed by your new one.

Slim­line ex­ter­nal DVD writ­ers don’t cost the earth, so con­sider buy­ing one as a re­place­ment while you test out your main drive.

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