Post-re­pair steps

Windows Help & Advice - - SUPPORT TECHNICAL HELP -

Start by stress-test­ing your desk­top to ver­ify that ev­ery­thing works as it should – some­times the re­pair can in­tro­duce more prob­lems than it solves, in which case if you’re run­ning Win­dows 8.1 or 10 you can undo the changes. Go to Start > Set­tings > ‘Up­date & re­cov­ery’ > Re­cov­ery and look for an op­tion to go back to your pre­vi­ous ver­sion – click ‘Get started’ and then fol­low the prompts.

If the re­pair doesn’t ap­pear to fix your un­der­ly­ing prob­lem, Win­dows 8.1 and 10 users can take one more in­ter­me­di­ate step – the re­set or re­pair. It will see you wav­ing good­bye to all those desk­top pro­grams you’ve in­stalled (in­clud­ing MS Of­fice and your third-party se­cu­rity soft­ware), but it will pre­serve your Mi­crosoft Store apps, files and Win­dows set­tings. Leave your in­stall me­dia in­serted, then head over to the ‘Up­date & re­cov­ery’ > Re­cov­ery sec­tion un­der Set­tings. This time, click the ‘Get started’ but­ton un­der the Re­fresh (Win­dows 8.1) or Re­set (Win­dows 10) op­tion and fol­low the prompts.

If this more dras­tic ap­proach doesn’t work, or you’re run­ning Win­dows 7, then to page 72 for de­struc­tive re­in­stall op­tions.

Win­dows 8.1 and 10 users can per­form a more dras­tic re­pair in­stall via the Re­set or Re­fresh op­tion – be warned, you’ll lose your desk­top apps.

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