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Windows Help & Advice - - CONTENTS -

Se­cu­rity Nor­ton Down­loader keeps poppin g up

QI re­cently switched to a new se­cu­rity tool, and used the Nor­ton Re­move and Re­in­stall Tool to re­move Nor­ton Se­cu­rity. Now Nor­ton Down­loader keeps pop­ping up de­mand­ing I down­load a new copy of the app. It even greys out the close win­dow di­a­log. How can I get rid of this an­noy­ing pop-up? Frank Wob­ley Nick P’s so­lu­tion Nor­ton’s tool is rather in­sid­i­ous. Start by right-clicking the Taskbar and choos­ing Task Man­ager, then scrolling through the list of pro­cesses to lo­cate Nor­ton Down­load Man­ager. Right-click this and choose End Task. Now browse to C:\Users\ Pub­lic\Down­loads where you’ll see a Nor­ton folder, which you need to delete. Next, visit C:\Pro­gram Files\ Com­mon Files\AV\ and delete any Nor­ton folder you find in­side here. The fi­nal step in­volves re­mov­ing a Registry en­try try­ing to load the tool on startup – this should be vis­i­ble us­ing any good startup man­ager such as Au­toruns or – our tool of choice – BootRacer (www. Re­boot and you should find you’re no longer plagued by the pop-up.

Browser ‘conne ction is un­trusted ’ in Fire­fox

QI’ve re­cently up­dated to the lat­est ver­sion of Fire­fox, but now sev­eral web­sites – in­clud­ing the likes of – are throw­ing up a ‘this con­nec­tion is un­trusted’ mes­sage, mak­ing it im­pos­si­ble for me to con­nect. Is this a bug in Fire­fox? Les­lie Har­ris Ian’s so­lu­tion No, it’s usu­ally as­so­ci­ated with a third-party se­cu­rity pro­gram – in Les­lie’s case this was

Bit­de­fender, which she’d re­cently in­stalled on her PC. Some se­cu­rity suites in­ter­cept se­cure web con­nec­tions – to ver­ify they’re safe – and then sub­sti­tute their own se­cu­rity cer­tifi­cate in its place when the site has been ver­i­fied. The irony is that this can some­times con­fuse the web browser when one cer­tifi­cate it’s trusted is sud­denly re­placed by an­other.

You can tem­po­rar­ily re­solve the prob­lem by dis­abling Bit­de­fender’s en­crypted web scan. In the lat­est ver­sion, open the dash­board, select Pro­tec­tion and click Set­tings un­der On­line Threat Pro­tec­tion. Tog­gle the ‘En­crypted web scan’ switch to Off and Fire­fox should work cor­rectly again. You will, how­ever, see a prompt urg­ing you to switch the fea­ture back on.

If you want a more per­ma­nent so­lu­tion, open the menu and choose Help > Trou­bleshoot­ing In­for­ma­tion. The sim­plest so­lu­tion is to click ‘Re­fresh Fire­fox…’, but if you have any plug-ins in­stalled, you’ll need to man­u­ally re­store these un­less you’ve backed them up via a Fire­fox Sync ac­count. Once Fire­fox is up and run­ning again, open the menu and click the sync but­ton next to your pro­file name to re­store them.

Win­dows Lost li cen ce key

QI re­cently pur­chased a Sur­face RT 64GB. The seller in­formed me it was ready to set up with my Mi­crosoft de­tails – this went with­out any is­sues, un­til it asked me to ac­ti­vate, which I’m un­able to do. The seller doesn’t have a li­cence key. It shows on-screen as Win­dows RT 8.1 Pre­view Build 9431. How can I ob­tain the re­quired key? Ron Har­ris

Cat’s so­lu­tion The ver­sion of Win­dows 8.1 RT on your tablet ap­pears to be a pre­view re­lease dat­ing from 2013, which will have ex­pired. We sug­gest start­ing again from scratch with a re­cov­ery im­age – point your web browser to https://sup­port.mi­ en-gb/sur­fac­ere­cov­ery­im­age,

“You can tem­po­rar­ily re­solve the prob­lem by dis­abling Bit­De­fender”

select Sur­face RT from the first drop-down menu, then en­ter your Sur­face’s se­rial num­ber into the other box and it will en­able you to down­load a re­cov­ery im­age that you can use to wipe it and start again from scratch. With the cor­rect ver­sion of Win­dows RT in­stalled and the op­por­tu­nity to both ac­ti­vate it and bring it bang up to up­date (8.1 Up­date 3 was re­leased in Fe­bru­ary), your Sur­face RT should now be fully func­tional.

Win­dows New Folder but­ton still doesn ’t wor k

QI tried to fol­low your ad­vice last is­sue on fix­ing my in­abil­ity to cre­ate new fold­ers in File Ex­plorer (File Ex­plorer’s Glitchy Be­hav­iour, is­sue 155), but the prob­lem per­sists. Is there an­other av­enue that I can pur­sue? Dave Carlile Rob’s so­lu­tion An­other pos­si­ble rea­son for the New Folder but­ton ceas­ing to func­tion is a miss­ing or cor­rupt Registry en­try. We in­structed Dave to open the Registry Edi­tor (press [Win] + [R], type regedit and hit [En­ter]) and browse to Com­puter\ HKEY_CLASSES_ROOT\Direc­tory\ Back­ground\shellex\ Con­tex­tMenuHan­dlers. There should be a New key here, and se­lect­ing this will re­veal a sin­gle value – (De­fault) – of {D969A300E7FF-11d0-A93B-00A0C90F2719}. Dave re­vealed there was no New key present, so he needs to recre­ate this (right-click on the Con­tex­tMenuHan­dlers key and choose New > Key), then dou­bleclick the (De­fault) value that’s cre­ated and change it to the long string listed above. Once done, the fea­ture should work once again.

Per­sonal cloud sea gate Go Flex conne ction pro ble m

QI bought a Sea­gate GoFlex ex­ter­nal hard drive around five years ago and have never had any suc­cess be­ing able to see it from my phone. I’m try­ing to cre­ate my own per­sonal cloud – I also re­cently bought a Po­go­plug de­vice on eBay, but no luck there ei­ther. Harry Oakes Mayank’s so­lu­tion Sea­gate has an­nounced it’s drop­ping sup­port for the GoFlex Home ser­vice as of Fe­bru­ary, and as the iOS app hasn’t been up­dated since 2012 it’s time to look else­where for a per­sonal cloud so­lu­tion. Sadly, Po­go­plug hasn’t been sup­ported since 2016. You could pur­chase a NAS from Synol­ogy or QNAP with built-in app sup­port for open­source so­lu­tions such as ownCloud or Nex­tCloud but, un­for­tu­nately, these don’t come cheap.

if your Sea­gate is func­tion­ing okay, we’d sug­gest us­ing it as ‘dumb’ stor­age in con­junc­tion

“Your data will be pasted into a new browser tab – select it all, press [Ctrl] + [C], then switch to your BitWar­den vault and paste it in”

with a Rasp­berry Pi fol­low­ing the in­struc­tions at https://pimylifeup. com/rasp­berry-pi-owncloud/ – the end re­sult will be a per­sonal cloud ac­ces­si­ble from all of your mo­bile de­vices as well as from your desk­top PC and laptops.

Pass­word man­age­ment Move awa y fro m Last Pass

QI moved away from Fire­fox to Google Chrome for the sim­ple rea­son that the LastPass ex­ten­sion on the former is aw­ful. I’ve now de­cided to move back, but I see the ex­ten­sion is as rub­bish as ever. Rather than ditch Fire­fox, I’ve de­cided to get rid of LastPass in­stead. Can you rec­om­mend a good al­ter­na­tive? Har­riet Young Nick P’s so­lu­tion I re­cently ditched LastPass for the same rea­son, Har­riet. I’ve cho­sen BitWar­den (https:// bitwar­ be­cause it’s open source, uses end-to-end en­cryp­tion, sup­ports two-fac­tor au­then­ti­ca­tion and is avail­able across all ma­jor plat­forms – in­clud­ing mo­bile de­vices and browsers. The Fire­fox ex­ten­sion is mas­sively su­pe­rior to LastPass’s half-hearted ef­fort, with easy but­tons for copy­ing user­names and pass­words when they’re not au­to­mat­i­cally filled and the abil­ity to con­vert the pop-up di­a­log into a float­ing win­dow for eas­ier ac­cess. There’s also a side­bar fea­ture, too. Trans­fer­ring pass­words and forms from LastPass to BitWar­den is easy – log into your BitWar­den ac­count through the browser (https://vault. bitwar­, then select Tools > Im­port Data. Select ‘LastPass (csv)’ as your im­port file for­mat, then use the LastPass ex­ten­sion to ex­port your pass­words (choose More Op­tions > Ad­vanced > Ex­port > LastPass CSV File). Your data will be pasted into a new browser tab – select it all, press [Ctrl] + [C] then switch to your BitWar­den Vault and paste it into the box pro­vided be­fore clicking Im­port Data. Once that’s done, re­peat the process for any form fills.

Once you’re happy that BitWar­den is work­ing to your sat­is­fac­tion you can then re­move the LastPass apps and fi­nally delete your ac­count at

Win­dows No 64-bit op­tion in  Vir­tu­alBox

QI’m run­ning the 64-bit ver­sion of Win­dows 10 and un­til re­cently could cre­ate vir­tual ma­chines on it that were also 64-bit, and so take full ad­van­tage of my com­puter’s 16GB of RAM. Now, how­ever, when I come to cre­ate a vir­tual ma­chine only the 32-bit op­tion is avail­able. Can you help? Josh Ash­ford Dan’s so­lu­tion Josh had fol­lowed the checks at https:// fo­rums.vir­tu­ view­topic.php?f=1&t=62339 and ev­ery­thing ap­peared to work cor­rectly. He then re­mem­bered hav­ing fol­lowed the guide to en­abling Ap­pli­ca­tion Guard for Edge, a new fea­ture in­tro­duced in the Oc­to­ber 2018 Up­date. Switch­ing this off via Win­dows Se­cu­rity > ‘App & browser con­trol’ re­stored Vir­tu­alBox’s sup­port for 64-bit guests.

In­se­cure warn­ings Only switch off Bit­de­fender’s se­cure site scans as a tem­po­rary fix.

Miss­ing fea­ture If this Registry key is miss­ing, the New Folder but­ton won’t work.

Easy re­store You can eas­ily down­load the lat­est re­cov­ery me­dia for the Sur­face RT .

Pro­tect pass­words BitWar­den is an open-source al­ter­na­tive to the likes of LastPass.

64-bit hobbl You can’t use Ap­pli­ca­tion Guard with Vir­tu­alBox and 64-bit guests. ed

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