Have your say on GMW services
Goulburn-Murray Water (GMW) is currently asking customers for feedback on proposed service standards, capital projects and billing options to help develop its Pricing Submission 2024-28.
GMW is required to develop a Pricing Submission every four years. The submission outlines the prices and level of services customers can expect GMW to provide for the upcoming regulatory period.
To enable customers to easily give their feedback on a variety of Pricing Submission topics, GMW has a new engagement platform on its Your Say @ GMW webpage.
There is a range of topics to give feedback on now, with additional consultation topics to be added over the coming weeks.
GMW Business and Finance general manager Michael Gomez said GMW has sought to make it as simple as possible for customers to provide feedback.
“From previous customer engagement and speaking to our Water Services Committees it has been clear there is a strong preference for engagement to be centred online,” he said.
“Many of our customers are busy and time poor. Our new engagement platform ensures that people only need to set aside a couple of minutes to submit their feedback, and the benefit of it being online is that they can do so whenever suits them.”
GMW’s Pricing Submission is due to the Essential Services Commission (ESC) in September 2023.
The ESC evaluates the fairness of the prices GMW and the level of service GMW is offering.
The ESC also assesses whether customers have had the opportunity to influence the Pricing Submission.
GMW began engagement for its Pricing
Submission in 2021 when it started developing its Service Plans. The Service Plans will form the basis of the submission GMW eventually submits to the ESC and have informed the Pricing Submission topics GMW is currently engaging on.
Mr Gomez said GMW would also provide opportunities for people to engage in person.
“While online engagement may be the preferred method for most of our customers, we want everyone to have the opportunity to have their say,” he said.
“In the coming months, we will be holding drop-in sessions at our offices for people who want to discuss certain topics regarding the Pricing Submission.
“We will have similar opportunities for customers to at upcoming events such as the Seymour Field Days.
“Customers can also call us on 1800 013 357, where one of our staff can take them through
the Pricing Submission topics and lodge their feedback.”
People can provide their feedback to help shape GMW’s Pricing Submission at