A Week at Work

Do you know the right terms?



Feed­ing You Best is a large caterer pro­vid­ing ser­vices for com­pany can­teens, child­care cen­tres, hos­pi­tals, meals-on-wheels and pri­vate events. Nora Sum­mers is the new as­sis­tant to the com­pany’s CEO and is also re­spon­si­ble for co­or­di­nat­ing day-to-day busi­ness. Let’s join her in her first week at work.

1. Day one (10 points)

It’s Mon­day morn­ing, Nora’s first day in her new job. She is at re­cep­tion and is go­ing through her check-in list with Claire, the re­cep­tion­ist. The words in bold are not where they should be. Put them where they be­long.

Nora: Good morn­ing, my name’s Nora, Nora Sum­mers. I’m start­ing work to­day.

Claire: Wel­come, Nora. I’m Claire. I’m sure you’d like to check in with me and get that job ticked off your list. Well, first of all, here’s your (A) phone ex­ten­sion

and your (B) can­teen card .

Nora: Do I need a (C) sig­na­ture

for the build­ing and the un­der­ground park­ing?

Claire: No, you don’t. Just en­ter the (D) name badge that’s in this en­ve­lope here marked “Con­fi­den­tial”. Nora: And how do I log in to the com­puter? Claire: To have ac­cess, en­ter your (E) key

— this one is not a se­cret, as it’s the same sys­tem for all our em­ploy­ees: first name, dot, fam­ily name. The (F) don­gle

is al­lo­cated by our IT de­part­ment. It should be in the en­ve­lope, too.

Nora: Is there any­thing else I need at the mo­ment?

Claire: Oh, I al­most for­got. Here’s the (G) busi­ness card for the pho­to­copier and the (H) user name

that you can use for food and drink.

Nora: And what’s my (I) four-digit code


Claire: It’s here, on this sheet of pa­per: 241. And your email ad­dress is here, just be­low the phone num­ber.

Nora: I see. But there’s a typo in the email

(J) pass­word . My first name is spelled “Nora”, not “No­rah”.

Claire: Oh, sorry about that. I’ll have it cor­rected right away.

Nora: OK. I’m ready to start now!

2. A change of sched­ule (6 points)

Nora’s boss, Charles Hunter, has asked her to change an ap­point­ment with a sup­plier. Choose the ap­pro­pri­ate op­tion.

Nora: Good morn­ing, this is Nora Sum­mers from Feed­ing You Best. May I (A) talk at / speak to Janet Brown, please?

Janet: (B) Speak­ing/talk­ing. Ms Sum­mers, what can I do for you?

Nora: Hello, Ms Brown. I’m Mr Hunter’s new as­sis­tant. I’m call­ing about your ap­point­ment with him on Fri­day at 10 a.m. Would it be pos­si­ble to (C) post­pone/ pre­pone that meet­ing to the af­ter­noon or to the fol­low­ing Fri­day?

Janet: Let me just check my agenda. Hmm… (D) I’m afraid / I fear I won’t be in next week, and I’ve got an­other ap­point­ment on Fri­day af­ter­noon. How about Thurs­day? I’ll be (E) avail­able / dis­pos­able all day then.

Nora: Let me just check with Mr Hunter, then I’ll (F) speak / call you back.

Janet: Thanks, Ms Sum­mers.

Nora: You’re wel­come. I’ll get back to you in a few min­utes.

3. Meet­ing a new cus­tomer (8 points)

On Wed­nes­day morn­ing, a po­ten­tial new cus­tomer is vis­it­ing the com­pany for a meet­ing with Nora and Mark from cus­tomer care. Put their state­ments in the cor­rect or­der.

A. Mark: Well, be­fore show­ing you round our premises, could we talk again briefly about your needs?

B. Nora: And do the chil­dren also have a break with, for ex­am­ple, sand­wiches, yo­gurt and fruit and some­thing to drink?

C. Nora: Thanks for com­ing, Ms Harper. Would you like a cof­fee?

D. Nora: Yes, they are. Our chef has an ex­cel­lent track record. Why don’t you let us show you around now, so that you can get a bet­ter pic­ture of who we are?

E. Ms Harper: Sure. As you know, we op­er­ate three child­care cen­tres in the city with about 100 chil­dren in each cen­tre.

F. Ms Harper: Some of them do, but I’d have to check the ex­act num­ber and let you know. By the way, are all meals en­tirely home-made in your kitchens?

G. Mark: So that means 300 lunches per day. You can choose among nor­mal, veg­e­tar­ian and ve­gan meals.

H. Ms Harper: Thank you. A cup of cof­fee would be great.

4. Solv­ing prob­lems (8 points)

Docs’ Clin­ics, a pri­vate hos­pi­tal op­er­a­tor, has com­plained about the poor qual­ity of the meals it re­ceived from Feed­ing You Best. Nora is dis­cussing the com­plaint with Diane and Henry from qual­ity man­age­ment. Com­plete the sen­tences with the cor­rect tense of the verbs in brack­ets.

Nora: Henry, thanks for for­ward­ing the email from Docs’ Clin­ics to me. I see they have com­plained about the qual­ity of our prod­ucts. Meals were cold; the apri­cots were spoiled; yo­gurts were sour; bread and rolls were dry… It’s quite a list.

Henry: Yes, I’m not en­tirely sur­prised. We’ve had trou­ble with them be­fore. But if they in­sist on hav­ing the meals de­liv­ered at 8.30 a.m., of course, they (A) (be cold) by lunch time. And, of course, if they (B) (not store) the fruit and yo­gurt prop­erly, they’ll spoil. As for the baked goods, they’ll get dry if you (C) (leave) the boxes open for hours.

Diane: Quite. If they had put the yo­gurt in the fridge, it (D)

(not spoil). And the apri­cots wouldn’t have be­come bruised if they (E) (take) them out of the bags. And…

Nora: I un­der­stand. So, what can we do to solve these prob­lems? Couldn’t we talk to them and see if we can find a bet­ter so­lu­tion? Af­ter all, we want them to be sat­is­fied.

Henry: True. If they (F)

(change) their in­ter­nal work­flows so that we could de­liver later, pos­si­bly around 11 a.m., the meals would still be warm enough when served for lunch. Nora: How about the bread and rolls? If we (G) (de­liver) them twice, for break­fast and for sup­per, would that be an op­tion?

Diane: If they hadn’t re­jected this op­tion sev­eral times, I (H)

(ne­go­ti­ate) new de­liv­ery sched­ules with them. But they are not will­ing to change any­thing…

Nora: Well, maybe we should sug­gest it again. Per­haps they’ll be more flex­i­ble now.

5. Mak­ing con­tact by email (6 points)

Nora is draft­ing an email to the com­pany’s most im­por­tant busi­ness part­ners to in­tro­duce her­self. Un­scram­ble the words in bold.

6. The pre­sen­ta­tion (7 points)

Nora is check­ing with her col­league Chris­tine whether ev­ery­thing is OK with her pre­sen­ta­tion for the com­pany out­ing on Satur­day. Com­plete the sen­tences with the right word from the box. There are two words that you do not need.

Nora: Chris­tine, could we just check whether ev­ery­thing is ready for the pre­sen­ta­tion? I hate un­pleas­ant sur­prises!

Chris­tine: OK. Let’s start with the de­vices. We’ve brought our own (A) and it’s al­ready been set up.

Nora: How about the (B) ?

Chris­tine: You can re­tract it from the ceil­ing. And the (C) can be ad­justed by us­ing the switches over there. Nora: Great! Could we also have a quick look at some of my (D) ? Num­ber five here shows the sales fig­ures for the last full (E) , that is, from July to Septem­ber. What do you think about this (F)


Chris­tine: I like it. It il­lus­trates the fig­ures very clearly.

Nora: By the way, could all those chairs be re­moved? They’re block­ing the view of the screen.

Chris­tine: I think they’ll be needed for the (G) dis­cus­sion af­ter your pre­sen­ta­tion. I’m sure we could move them tem­po­rar­ily, though.

Nora: Thanks, Chris­tine.

Ex­cit­ing: a new job and many new tasks

A new cus­tomer: can they meet her needs?

Her first pre­sen­ta­tion: is ev­ery­thing ready?

Emails: try to make a good im­pres­sion

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