Questions

Read the emails on the right. As you read them, think about the answers to these questions:

1. How is Sven able to know quickly what Anna’s email is about?

2. How does Anna make it easy for Sven to see the key points in her email?

3. How does Anna avoid any misunderstandings about what the next steps should be?

4. How does Sven make it easy for Anna to follow his response?