Answers

Here are the answers to the three questions we asked:

1. Anna makes it easy for Sven to see what her email is about by using a clear subject header. She also says clearly at the start why she is writing.

2. Anna makes it easy for Sven to see the key points in her email by using bullet points. She could also have numbered the points.

3. Anna avoids any misunderstandings about what the next steps should be by being clear about her expectations.

4. Sven makes it easy for Anna to follow his response by writing “inline”; his answers follow directly after Anna’s questions (and in a different colour).

Emails: a good way to make arrangements