An­swers

Here are the an­swers to the three ques­tions we asked:

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1. Anna makes it easy for Sven to see what her email is about by us­ing a clear sub­ject header. She also says clearly at the start why she is writ­ing.

2. Anna makes it easy for Sven to see the key points in her email by us­ing bul­let points. She could also have num­bered the points.

3. Anna avoids any mis­un­der­stand­ings about what the next steps should be by be­ing clear about her ex­pec­ta­tions.

4. Sven makes it easy for Anna to fol­low his re­sponse by writ­ing “in­line”; his an­swers fol­low di­rectly after Anna’s ques­tions (and in a dif­fer­ent colour).

Emails: a good way to make ar­range­ments

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