C9 Trust Tool
Rate the current level of each of the nine “C dimensions” in your team on a scale of 1 to 10 (where 10 is the best score). Then note the required future level of each “C” for your team to perform as needed. This score may be higher or lower than the current level. Then discuss with your team how to close the gaps between the two levels measured.
Certainty
1 2 3 4 5 6 7 8 9 10
How clear does the team environment feel?
Are goals and roles clear? Do people feel they know and understand each other as people well enough? Is there a mood of confidence and safety in the team?
Competence
1 2 3 4 5 6 7 8 9 10
What levels of expertise exist in the team? How capable are people of delivering on their promises — on time and on budget?
Are missing competencies a risk in any way?
Consistency
1 2 3 4 5 6 7 8 9 10
How consistently do people perform well? To what extent are the right results delivered over time? How often are decisions changed?
How reliable are the moods of team members?
Commitment
1 2 3 4 5 6 7 8 9 10
To what extent do people buy into the team mission and way of working? How much accountability is shown in the team when things go wrong? To what extent are people prepared to go the extra mile?
Concern
1 2 3 4 5 6 7 8 9 10
How effectively do people support each other in the team? To what extent do people care about and show empathy for each other? Do people manage themselves enough to avoid a negative impact on others?
Conflict
1 2 3 4 5 6 7 8 9 10
To what extent is conflict seen as a positive and useful thing? How effectively are conflicts expressed and handled? How much ego is there in the team? What level of respect do people have for each other?
Critique
1 2 3 4 5 6 7 8 9 10
How effectively is feedback used by the team as a learning process? How safe do people feel to say what they think? To what extent does the culture of the team encourage differences of opinion?
Communication
1 2 3 4 5 6 7 8 9 10
How aligned are the communication styles of the team? Does everyone participate? Is every view heard? How inclusive is the decision-making?
How open and honest are people?
Control
1 2 3 4 5 6 7 8 9 10
To what extent are people trusted to act independently and to be creative? How effective are the reporting and controlling processes used by the team to limit risks, avoid mistakes and share data transparently?