Watania to offer seamless customer experience

DUBAI: Verloop.io, the Ai-powered customer service automation company has partnered with National Takaful Company (Watania) in Abu Dhabi to offer an end-to-end seamless customer experience to new and existing customers of Watania Motor Insurance. With the latest partnership, Watania’s customers will now be able purchase a motor insurance without having to wait or ask for human assistance.

“The deployment of Watania end-to-end motor insurance is another milestone for Verloop as it showcases the power of our conversational AI plaform. The potential for a seamless end-to-end sophisticated NLP bots which can resolve queries with multiple accents is very high, particularly in the context of a multicultural customer universe in the GCC,” said Gaurav Singh, Founder & CEO.

Martin,chiefinformationofficeratwataniasaid: “Innovation has been a key driver for Watania, and the deployment of our end-to-end motor insurance powered by Verloop.io, ensures our customers are treated to the best experience. We are evolving with the help of cuting-edge technology to new frontiers of customer relationships by providing them the convenience of buying motor insurance and handling queries and issues that get resolved across Whatsapp, Web and Facebook Messenger.”

Artificial Intelligence is a major demand driver particularly with customers’ transitioning to digital interaction and self-service for routine insurance inquiries and service requests. A recent Verloop study has found that using conversational AI, which leverages Natural Language Processing (NLP) and Natural Language Understanding (NLU), improves customer satisfaction (CSAT) with 65 per cent of them preferring self-service.