RTA adds package of services to Chatbot
DUBAI: Dubai’s Roads and Transport Authority (RTA) has added a package of services to its Chatbot branded Mahboub. The newly added services include the right-of-way enquiries, temporary road service requests, and the status of vendors’ prequalification applications.
“RTA has launched three services directed to the business community The first service is for enquiries about the violations of right-ofway rules and regulations. The second service relates to the provision of a temporary road to land plots within the right-of-way in areas that have no asphalt roads. The third service is for enquiring about the status of prequalification of suppliers applications to enquire about the status of applications for prequalification of suppliers enabling them to be approved RTA suppliers,” said Mira Ahmed Al-sheikh, Director of Smart Services, Corporate Technology Support Services Sector, RTA.
“The objective of providing these services is to offer them to the business community through RTA’S Chatbot (Mahboub) instead of the business app. The Chatbot is capable of serving customer needs related to RTA’S informational, procedural and interactive enquiries and thus reducing the pressure on the Call Centre. The Chatbot technology has a feature of learning from previous conversations, which helps to understand the nature of enquiries and respond to them accurately,” she concluded.
The Chatbot is bilingual (Arabic and English) and works on various platforms, thus serving a wide range of both language speakers inside and outside the UAE. Work is under way to expand the scope of the Chatbot to include various colloquial Arabic dialects, including the GCC dialect.
The Smart Services Department, in collaboration with several RTA departments, has introduced the most frequently used services (293 services) and added them to the system. Such services are highlighted by enquiries about the renewal of vehicle registration, introduction about nol and Abra services in addition to an array of transactional services that can be directly processed by users. It is worth mentioning that RTA’S Chatbot had been ranked as the biggest and best artificial intelligence-powered chatbot system in the region.
Last year, in perhaps a world first, Dubai’s Roads and Transport Authority (RTA) announced that its Digital Coach had completed the training of 869 bus drivers at the Public Transport Agency. Sixty training sessions were held since the outbreak of COVID-19 under this initiative, which is the first of its kind in training drivers worldwide.