Customer Service & Hospitality
Customer service is delivered by every organization. In essence it is the physical delivery of the tangible part of what they sell. The most successful companies understand service and deliver it well.
Hospitality is about connection.
It’s about how people feel after being in your place. It’s the positive feeling between your team and your customers. You might prefer to use the term hospitality over customer service or vice versa. Whatever you call it, your business approach here plays at least as much of a part in determining your success.
Hospitality is an attitude on how to treat customers.
Individuals make sure every guest who arrives walks away happy, whether that means a satisfying meal or wedding event or access to amenities.
Hospitality follows many of the same rules as customer services but it is classified differently. Many people who are classified in hospitality are thought to be warm, cordial and friendly. Good customer service means accurately finding out the customers’ needs by listening properly. Relationships and positive feelings is much more than a simple welcome or an offer of food and drink. Those in the hospitality industry know how important it is to keep guests happy in order to promote brands and benefit their cause.
Hospitality is closely related to customer service.
It is important to understand the difference between great, poor or mediocre customer service, because we can better serve our customers and create a lasting relationship that will make them want to return to our business in the future.
It is crucial to empower your team to understand both customer service and hospitality and take responsibility for delivering them.
Nouhad Dammous Editor-in-chief