Gele­phu Thromde takes over 10 Thromde G2C ser­vices

Bhutan Times - - Home - Staff Reporter

Driven by the ob­jec­tive to en­hance the de­liv­ery of pub­lic ser­vices to the res­i­dents of the Thromde, Gele­phu Thromde has been pro­vid­ing the on­line ser­vices of build­ing con­struc­tion ap­proval, oc­cu­pancy cer­tifi­cate, on­line griev­ance, di­rect griev­ance, new sew­er­age con­nec­tion, vac­uum tanker ser­vice, new wa­ter­line con­nec­tion, re­place­ment of wa­ter me­ter, shift­ing of main pipe­line, do­mes­tic con­nec­tion, wa­ter me­ter and up­grad­ing, down­siz­ing, dis­con­nec­tion and re­con­nec­tion of pipe­lines amongst others.

Fol­low­ing the suc­cess­ful im­ple­men­ta­tion of the eSer­vices in Thim­phu Thromde since 2015, the ser­vices were repli­cated to the other Thromdes. Since July 2017, Gele­phu Thromde pro­vided close to 500 ser­vices.

The hand­ing-tak­ing event marks a sig­nif­i­cant mile­stone in the im­ple­men­ta­tion of the eSer­vices. It sig­ni­fies the pro­gres­sion in ser­vice de­liv­ery where the ser­vice provider, herein the Gele­phu Thromde, would be at the fore­front of de­liv­er­ing the ser­vices to the res­i­dents, guided by the ob­jec­tives of the im­prov­ing the ser­vices.

The ad­van­tages of the on­line ser­vices are man­i­fold, for both the ser­vice provider and the cit­i­zens. At the ser­vice pro­vid­ing end, the agency is not only able to pro­vide seam­less ser­vices but also able to al­lo­cate ad­e­quate re­sources in a timely man­ner. For the cit­i­zens, there is a tremen­dous re­duc­tion in travel time by way of ap­ply­ing for the ser­vices on­line through an in­ter­net ac­cess point. The sys­tems in place are also help­ful in en­hanc­ing ac­count­abil­ity in pub­lic ser­vice de­liv­ery. In his re­marks, the Ex­ec­u­tive Sec­re­tary re­ported the im­pact re­al­ized from im­ple­ment­ing the Thromde eSer­vices, by be­ing able to pro­vide the ser­vices eas­ily and ef­fi­ciently to the cit­i­zens. Be­sides en­hanc­ing in­tegrity, ethics, and ac­count­abil­ity of the of­fi­cials, it has also sig­nif­i­cantly re­duced the Turn­around-Time (TAT) of the ser­vices.

As a part of the aware- ness pro­gram, of­fi­cials from Pub­lic Ser­vice and Griev­ance Re­dres­sal Divi­sion (PSGRD) made a pre­sen­ta­tion to the of­fi­cials and rep­re­sen­ta­tives of the Thromde Tshogpa.

The Thromde ser­vices were de­vel­oped un­der the Pub­lic Ser­vice De­liv­ery/ G2C Ini­tia­tive, with sup­port from the GoI-PTA Au­to­mate G2C and G2B Project.

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