Gelephu Thromde takes over 10 Thromde G2C services
Driven by the objective to enhance the delivery of public services to the residents of the Thromde, Gelephu Thromde has been providing the online services of building construction approval, occupancy certificate, online grievance, direct grievance, new sewerage connection, vacuum tanker service, new waterline connection, replacement of water meter, shifting of main pipeline, domestic connection, water meter and upgrading, downsizing, disconnection and reconnection of pipelines amongst others.
Following the successful implementation of the eServices in Thimphu Thromde since 2015, the services were replicated to the other Thromdes. Since July 2017, Gelephu Thromde provided close to 500 services.
The handing-taking event marks a significant milestone in the implementation of the eServices. It signifies the progression in service delivery where the service provider, herein the Gelephu Thromde, would be at the forefront of delivering the services to the residents, guided by the objectives of the improving the services.
The advantages of the online services are manifold, for both the service provider and the citizens. At the service providing end, the agency is not only able to provide seamless services but also able to allocate adequate resources in a timely manner. For the citizens, there is a tremendous reduction in travel time by way of applying for the services online through an internet access point. The systems in place are also helpful in enhancing accountability in public service delivery. In his remarks, the Executive Secretary reported the impact realized from implementing the Thromde eServices, by being able to provide the services easily and efficiently to the citizens. Besides enhancing integrity, ethics, and accountability of the officials, it has also significantly reduced the Turnaround-Time (TAT) of the services.
As a part of the aware- ness program, officials from Public Service and Grievance Redressal Division (PSGRD) made a presentation to the officials and representatives of the Thromde Tshogpa.
The Thromde services were developed under the Public Service Delivery/ G2C Initiative, with support from the GoI-PTA Automate G2C and G2B Project.