Dish8­door makes food de­liv­ery fast & easy

Business Bhutan - - Business - Lucky Wangmo from Thim­phu

With the Bhutanese be­com­ing in­creas­ingly tech-savvy, Dish8­Door, an on­line food de­liv­ery sys­tem has gained pop­u­lar­ity in just a month af­ter it was in­cepted.

Dish8­Door is a de­liv­ery ser­vice with the motto ‘You Pick, We De­liver’ and aims at de­liv­er­ing hap­pi­ness.

Dish8­Door func­tions as a mo­bile ap­pli­ca­tion for or­der­ing meals from the restau­rants in Thim­phu. Cur­rently, the de­liv­ery ser­vice is in col­lab­o­ra­tion with 22 restau­rants and two bak­eries; how­ever, they plan to ex­pand to more restau­rants in the fu­ture.

Some of the pop­u­lar restau­rants are Yum­mies, CFC, Ama restau­rant, Tandin Ho­tel and Chop­stick among oth­ers while the two bak­eries are Rolling Pin bak­ery and Lama Bak­ery.

The busi­ness has al­ready re­ceiv­ing pos­i­tive feed­back from the cus­tomers. Though de­liv­ery sys­tem by in­di­vid­ual restau­rants still ex­ists, this is the first of its kind in Bhutan us­ing an app.

Talk­ing to Busi­ness Bhutan, one of the pro­pri­etors of Dish8­Door, Ngawang Tob­gay, said that with chang­ing times, time has be­come money. While peo­ple hate the has­sle of look­ing for a park­ing place, wait­ing for food to reach the ta­ble and some­times hav­ing to change restau­rants. “That is when the idea clicked,” he said. “I have faced all these prob­lems my­self and am thank­ful for all these ex­pe­ri­ences which made Dish8­Door a re­al­ity.”

Ngawang Tob­gay said that the man be­hind the app is his part­ner, Su­jit Ku­mar Rai. Ac­cord­ing to Ngawang Tob­gay, Su­jit Ku­mar Rai shared a sim­i­lar idea to start a de­liv­ery ser­vice and also had a pro­to­type of the app ready for busi­ness. He said that prior to the launch of the app, he was tak­ing or­ders through phone calls and us­ing Face­book.

“Su­jit Ku­mar Rai is a soft­ware de­vel­oper by pro­fes­sion and dreamt about mak­ing Bhutan smart,” said Ngawang Tob­gay. He added that while he looks af­ter the mar­ket­ing part, his part­ner is the tech­ni­cal brain.

To use the app, the cus­tomer has to down­load the app from google play for An­droid phone users and app store for IOS users. One can place or­ders by sim­ply click­ing on the kind of food one wants and from which restau­rant they want it from af­ter which the cus­tomer needs to give their ad­dress and con­tact in­for­ma­tion for the de­liv­ery.

When the cus­tomer clicks on the app, Dish8­Door gets no­ti­fied of the or­der and gets the food de­liv­ered within 45 min­utes. “All the restau­rants that have col­lab­o­rated with us have their menus punched in and these are avail­able with­out any dis­crep­an­cies in the prices,” said Ngawang Tob­gay.

He said that the most chal­leng­ing part of hav­ing such an app is that not many restau­rant own­ers are fa­mil­iar with such ser­vices. “We have a hard time con­vinc­ing them and mak­ing them fa­mil­iar with the ser­vice,” he said. He also added that an­other ma­jor chal­lenge is ob­tain­ing the proper ad­dress of the cus­tomers and also in­cor­po­rat­ing changes in the menu and tim­ing of the restau­rants.

Cur­rently, there are four em­ploy­ees in Dish8­Door. While one fo­cuses on the tech­ni­cal side, two are de­liv­ery guys and one fo­cuses on mar­ket­ing the busi­ness.

In the fu­ture, Ngawang Tob­gay plans to take Dish8­Door to all the Dzongkhags.

The de­liv­ery cost Nu 40 within town area and Nu 80 out­side of Thim­phu, like Taba, Hejo, Babesa, among other.

Ngawang Tob­gay and Su­jit Ku­mar Rai, co-own­ers of Dish8­Door

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