It’s time to invest in understanding change

Today organisations operate based on shifting circumstances and both internal and external change is inevitable.

Such a dynamic environment demands adaptability within the organisation and consequently, capabilities to absorb inevitable change. Such focus requires the commitment of an organisation’s staff. In the tourism and hospitality industry, this is especially so, considering the high- paced operations and volatile sales as well as the seasonality of perishable goods – It’s a disastrous storm that needs to be navigated.

Critical issues in change management that are relevant to the tourism and hospitality industry. In an everchanging industry environment organizational change can be forced upon due to external industry factors or by internal management decisions. In the lodging industry, change is predictable due to the mobile forces of capital sources, industry structure, investment performance, and most relevant, these influences are expected to produce managerial implications in that how a particular business will operate.

In some cases critical detriments can occur in implementing necessary organizational change if hasty or uninformed decisions are made. Due to the human touch within the tourism and hospitality industry, change management is a powerful topic in customer relations and catering to relevant service excellence.

Therefore, successful change management holds the ability to strengthen an organisation’s competitive edge in terms of its operation.

Identifying elements of organizational change that impact operational performance within a tourism and hospitality organization is critical across all members of the organisation.

This will assist with an understanding among staff operational elements to consider when managing an organisation even during tumultuous periods. It is time to invest in understanding change, training staff is a start.