SAP BRINGS INNOVATIVE SOLUTIONS TO BOTSWANA
In an ever- changing business world that is marked by volatility, uncertainty, and shifting customer expectations, organizations must be agile to survive and better serve their customers. This was SAP’s message as they visited Botswana as part of their Southern Africa Roadshow, which aimed to educate organisations on how to use technology to drive sustainable growth and development.
According to Rosy Baker- Zwambila, SAP Africa Head of Intelligent Spend Management, transformation is about more than just what organizations do internally; it is also about how they interact with their customers and partners. “We find that running a business with disparate and fragmented systems results in poor collaboration and inefficiencies.” She stated that SAP collaborates with customers to bring key stakeholders externally and internal processes together to ensure that work is done collaboratively and efficiently. Baker explained that this is done through the SAP business network, one of the world’s largest business- to- business networks that connects businesses with a vast network of suppliers, logistics partners, and others.
SAP currently has over 6.7 million companies on its network worldwide, with 214 000 suppliers in Africa alone using SAP’s digital marketplace. “There is an opportunity for organizations to leverage SAP’s business network to connect with suppliers in markets such as Botswana; there is also an opportunity to expand our footprint and help organizations better connect with suppliers.” SAP continues to help Botswana organizations, such as Debswana, connect with suppliers while also providing them with global access to suppliers who provide specialized materials and services that are not available locally.
Jonathan Arokiam, SAP Africa’s Solutions Specialist for Digital Supply Chain, stated that SAP Field Service Management connects and enables operations while simplifying and automating processes, helping to accelerate execution, improve the productivity of service teams, and control costs.
With SAP’s FSM, you can enhance customer experiences and bolster loyalty by solving issues quickly and effectively. FSM streamlines and connects processes and data and helps you improve efficiency and decision- making while reducing costs and doing more with less. With this solution, you can optimize field service operations, empower managers, technicians, and dispatchers, and enhance and improve customer experiences. SAP provides intelligent solutions that uses technologies such as artificial intelligence and machine learning to mobilize field service technicians in order to ensure that services are delivered at the right place, with the right equipment, and at the right time. “Once technicians are on the field, our technology enables them to use mobile devices to complete their tasks. We also using enhanced planning to optimize processes, enabling communication and sharing of information in real time, then augmenting that information to provide guidance to technicians on how to best execute things on the field.”
In his keynote address, Dumisani Moyo, SAP Africa’s Marketing Director, stated that modern businesses must be agile in order to adapt to a dynamic and volatile business environment. “We saw the importance of agility and the ability to quickly adapt business models during Covid and subsequent lockdowns. Businesses must use technology to automate mundane tasks so that they can focus their valuable human resources on value- generating activities. This is an important factor to consider, especially in today’s tough economic climate and volatile business environment.”