Best prac­tice in freight for­ward­ing

The Africa Report - - DOSSIER - To­bias Maier, CFO DHL Global For­ward­ing Mid­dle East and Africa

It seems that there is no one-size-fit­sall so­lu­tion in dig­i­tal­i­sa­tion: what is the way for­ward?

The new ap­proach in dig­i­tal­i­sa­tion is do­ing it in bits and bites. It re­ally is a mat­ter of the best prac­tise shar­ing ap­proach: ide­ally, if it works well in one ware­house, it should work in all the ware­houses. For ex­am­ple, we have new tools called Elec­tronic Sup­plier Por­tal (ESP) which al­low us to track ship­ments from A-Z. You can take pic­tures of the cargo at all stages, with proof of de­liv­ery on smart­phones across t he worl d: f ro m Nairobi to Kin­shasa, from Lyon to La­gos. We have an­other tool called Dh­lin­ter­ac­tive to en­able cus­tomers to get quotes, book and mon­i­tor their own ship­ments. We even have drones fly­ing through ware­houses to help with in­stant in­ven­tory count­ing. All these in­no­va­tions are shared to boost pro­duc­tiv­ity and sim­plify the life of our cus­tomers.

How are you meet­ing de­mand for freight ser­vices in the South of the con­ti­nent?

South Africa is a hub for cargo com­ing into the con­ti­nent, and we have a road freight net­work go­ing up to places like Luanda, Lubum­bashi, and then even up to Kenya. So we of­fer full con­tainer loads, but also mod­ules. Our vi­sion is to one day have a road net­work go­ing all the way from Europe down to Johannesburg.

What are the car­gos you are most proud of de­liv­er­ing?

Kenya is one our cer­ti­fied des­ti­na­tions where we can de­liver on a cold chain so­lu­tion. Our pur­pose as a com­pany is con­nect­ing peo­ple and im­prov­ing their lives. If we are able to get medicine to peo­ple who need it - and we re­cently de­liv­ered a big ship­ment of in­sulin - then those are the ship­ments that makes me happy.

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