Best practice in freight forwarding
It seems that there is no one-size-fitsall solution in digitalisation: what is the way forward?
The new approach in digitalisation is doing it in bits and bites. It really is a matter of the best practise sharing approach: ideally, if it works well in one warehouse, it should work in all the warehouses. For example, we have new tools called Electronic Supplier Portal (ESP) which allow us to track shipments from A-Z. You can take pictures of the cargo at all stages, with proof of delivery on smartphones across t he worl d: f ro m Nairobi to Kinshasa, from Lyon to Lagos. We have another tool called Dhlinteractive to enable customers to get quotes, book and monitor their own shipments. We even have drones flying through warehouses to help with instant inventory counting. All these innovations are shared to boost productivity and simplify the life of our customers.
How are you meeting demand for freight services in the South of the continent?
South Africa is a hub for cargo coming into the continent, and we have a road freight network going up to places like Luanda, Lubumbashi, and then even up to Kenya. So we offer full container loads, but also modules. Our vision is to one day have a road network going all the way from Europe down to Johannesburg.
What are the cargos you are most proud of delivering?
Kenya is one our certified destinations where we can deliver on a cold chain solution. Our purpose as a company is connecting people and improving their lives. If we are able to get medicine to people who need it - and we recently delivered a big shipment of insulin - then those are the shipments that makes me happy.