Can they still repair it?

I have a problem here.

I bought a printer and, before the warranty elapsed, it had a problem printing.

I returned it and they said they fixed it. I took it but realised that it’s still doing the same. I returned it for the second time and they still failed for the second time. I returned it for the third time, now they want to give me the same printer which I no longer trust as they failed to repair it two times.

I have been communicating with them but they are refusing to assist me. They want me to take the old one saying they have fixed it but they failed two times to fix it. I am calling them every day to talk to the manager and they always say he will call me back but he never does so. I talked to them this morning, they said I should collect the old printer, which failed so many times,

I call every day and they say the manager is in a meeting or not in and they will pass my message and get back to me but they never get back to me. Please help me.

The Consumer Protection Act was passed in 2018, four years ago, but it still surprises me that some stores have no understanding of what it says.

Section 16 of the Consumer Protection Act says that when a product develops a problem during the warranty period, the dealer has a right to decide what they want to do, choosing from three options. They can offer you a repair, a replacement or a refund, the three Rs. Clearly any sensible supplier will choose the simplest and cheapest option for them, which is to try and repair the problem. This store had the right to do that and you were right to give them that chance. However, things change after that. The same section of the Act says that if a supplier repairs something and the same problem reoccurs within the next three months, they then have just two options. They can only replace the item or refund you. There’s no second chance to repair it.

I emailed the company and their MD told me that his staff would immediately deal with the issue and contact you to confirm this.