What can I do with my phone?

I bought a Samsung a72 from a store at the station in Gaborone with a warranty of 3 months.

Within a short period of time, the phone started freezing and showing pictures when making calls. Then I went back to the shop and they exchanged the phones. 2 weeks later, the phone was flashing on screen and, when I scroll down, it scrolls forever without stopping until I switch it off.

Then I reported to the shop where I got it and the owner said there was nothing he could help me with unless I gave it to them to fix, which I refused, telling them I couldn’t get a brand new fixed phone. Right now, it has a speaker problem and, when I talk, it either increases or decreases the volume.

I bought it at P6,200. I’m struggling to use it and I reported at Consumer Affairs but its dragging.

Please help me, sir.

Where shall I begin? Let’s start with this nonsense about a 3-month warranty. That’s not a real thing. Section 16 (2) of the Consumer Protection Act say that if goods are faulty, a consumer “may return goods to a supplier in their merchantable or original state, within six months after the delivery of the goods”. So, it’s six months, not three. Don’t they know this? How can any company that sells things in 2022 not know this?

Secondly, they clearly have a problem with the phones they’re selling. I can understand one phone being faulty, these things occasionally happen, but two? That’s too much to believe. There’s something wrong. It might be a faulty batch of phones but these are high-end Samsung phones, so I find that hard to believe. It’s more likely that they’re second hand, perhaps refurbished or maybe even faulty phones that have been returned by customers overseas and then ended up being sold here as new. We all know this happens, don’t we?

I’m also surprised by the price. I checked around and the price you paid is cheaper than in other stores. A lot cheaper. That’s always suspicious.

I’ll get in touch with the store and see if they’ll see sense.