WHERE’S MY REFUND?

On May 28th this year, I bought a kids tablet from a store at Sarona Mall for P850.

In June, I returned it as it was not working properly. They took it and promised to get back to me as they were taking it for repairs. A month passed but I kept on checking but got nothing from the Sales Rep. At some point, she told me I must forget since it seemed I won’t get it nor any refund.

Last week, the owner of the shop told me stories that he still wanted to see receipts and job cards from his office since he fired all staff. I called him today and he told me that his partner is away outside the country so he will wait for him to come next month. I am concerned, I just need a refund from them.

This company is treating you with complete disrespect and you’ve been patient enough. The situation is actually very simple. They sold you an item that was faulty and you returned it. They had the choice to repair it, replace it or refund you but what they chose instead was to do nothing. That’s obviously not good enough. I really don’t care about the problems they have within their company, about firing all their staff and about the partner being out of the country. None of that is relevant, none of it is important.

I contacted the store and they said they received your complaint and that “we have explained to her that unfortunately there was no paper trail of her tablet and the person who was assisting her left the job now verification of the device is still rough but we are working on it and we will call her very soon”.

I don’t care about their failure to keep paperwork and neither should you. They need to give you a complete refund or the world will soon know how much contempt they have for their customers.