WILL THEY FIX MY SHOES?

I bought shoes at a store at Game City on the 19th of June, 2022 amounting to P2,300.

I only started wearing the shoe on the 27th of June, 2022. I then realised on the 13th of September that the shoe was tearing on the side. I then contacted them in what I presented as a complaint for a possible refund or replacement. The shop manager got my contacts and advised me that she would get in touch with her supervisors and give feedback. I could pick from her attitude towards my complaint that I was not going to get a satisfactory answer.

A day after, she sends me a Whatsapp message telling me her supervisors have come back to say there is nothing they can assist me with because their return policy provides that an item can only be returned within 7 days. I reasoned with her and she bluntly refused and advised me to take the matter up with anyone who can assist me. I am here feeling robbed that a shoe costing P2,300 should not display the characteristics of the one I got. I kindly request for your assistance regarding this matter.

This one is simple. I’ve heard this story many times before. A consumer buys shoes from a store and very quickly there’s a problem. However, the store refuses to accept any responsibility and says nothing can be done. Sometimes they blame their customer for damaging the shoes.

Of course it’s possible that some consumers DO damage their shoes. It’s possible. However, in every case I’ve heard I’ve believed the consumers.

The secret is to bypass the store completely. I’ll get in touch with the manufacturers themselves. They have a reputation to consider and they’ll protect it like they’d protect their baby. I’m confident that they’ll help you out. I’m also confident they’ll be speaking to the store and encouraging them to treat their customers a little better.