WHERE’S MY REFUND?

On the 1st March, I bought a used Macbook Pro from a store at Main Mall with 3 months warranty.

I took it back on the 2nd March because it had a fault; they fixed it and when I got it back I discovered another problem. I took it back again on the 12th March and they fixed it but it took something like two months to get fixed. I used it and then in July, again, it had a problem. I took it to them and told them I need a refund. In August, I wrote them a letter asking for a refund but they kept giving me empty promises and they never communicate. I can go to their shop and don’t find the owners and leave the message but they never communicate. A week ago they promised me that they will pay me last week Friday but they didn’t. I sent them Whatsapp messages and they responded saying they will send me money before end of yesterday because they are waiting for a payment somewhere but they didn’t and they didn’t even communicate even up to now.

You’ve been incredibly patient and I really admire your persistence. Many stores who let down their customers rely on people giving up after waiting for too long. You haven’t given up and I respect that. I also like that eventually you put something in writing demanding a solution.

I’m sure you understand that the Macbook Pro you bought was used so we can’t expect it to be in brand new condition but we can and should expect it to work reasonably well considering its age.

The good news is that the guy has offered you a refund. The bad news is that I dealt with the same company late last year with a slightly different situation. The company bought used equipment from someone who never got paid. They told me that even then the company was in financial difficulties. Seems like nothing has changed.

I’ve contacted them again and asked for an update.