WHERE’S MY RING?
In December, I ordered a custom ring from a store and they said total cost was P11,900. I paid the required 50% deposit of P5,950 on 12th December, 2023 and was informed of an 8-week waiting time, which I was comfortable with as the wedding was on 05th April, 2024. In March, because of their prolonged silence, I enquired about my ring and all they told me was that it was in shipping and they promised that it would be ready for collection on 22nd March, 2024, which was not the case.
In all this, it’s always too difficult to get any response from them. As we continued to probe, they decided to send us a temporary ring as the wedding date approached. I tried to show them the importance of having my actual ring on my wedding day and, as usual, it was always difficult to get any response or updates. They did say they were having a customs issue and that they had to submit invoice and other documents, and I questioned why they had not done that all along, to no response. I’ve now decided I want a refund because I am convinced the ring does not exist thus sent them an email and Whatsapp message and they’ve only responded after countless follow-ups of asking them to treat this as urgent. Looks like they are not willing to?
This is completely unacceptable. It’s also enormously insulting.
It’s a constant surprise how badly some people operating in the various industries supporting weddings can behave. Almost every week we hear from people who’ve been badly let down when they’ve ordered wedding dresses, catering, cakes, transport, furniture and jewellery, like you. I really don’t understand how these shady suppliers can forget how important the date is. These are not events that can be postponed. They also often cost vast amounts of money.
I’m happy to contact the company and see if they would like the public to know how badly they treat customers on such important occasions.
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