THE RB FAM­ILY

Great travel sto­ries in­spire a sense of ad­ven­ture and wan­der­lust to ex­cit­ing and interestin­g places around the world. So, what makes your story great and move peo­ple to travel? We want to find out.

Muhibah - - SPECIAL FEATURE RB 45TH ANNIVERSAR­Y -

What does it mean to work for a bou­tique air­line like RB and to be part of the big­ger pic­ture? MUHIBAH speaks to some team mem­bers (some of whom have been there since day one!) who all share one sen­ti­ment: They are proud to have grown and be part of the RB fam­ily.

What’s most ex­cit­ing about work­ing for an air­line like RB?

Shela: It makes me proud to be part of RB, es­pe­cially now that the air­lines is ex­pand­ing to­wards the China sec­tor. I was born in Sin­ga­pore, and when I was a child, I loved watch­ing Man­darin drama and movies. I even started in a Chi­nese school, so when­ever I’m re­spon­si­ble for tak­ing care of a China sec­tor flight, it serves as a pleas­ant rem­i­nis­cence of my child­hood when I’m able to prac­tise my speak­ing skills with guests.

Cap­tain Pe­ter: One, it’s be­cause I’m grate­ful that they’ve showed faith in me when they pro­moted me from First Of­fi­cer, and I’ve been given so much since then. The sec­ond, is be­cause I love the Brunei com­mu­nity and their spirit. It’s the lo­cal cul­ture and the cal­iber of the peo­ple here that make RB’S ser­vice ex­cel­lent.

Angie: The pos­si­bil­ity of meet­ing peo­ple from all walks of life on­board. You never know who you might meet. Some­times it can be celebri­ties, some­times it can even be friends whom you haven’t seen in ages.

How has RB pro­vided for you in terms of per­sonal de­vel­op­ment?

Cap­tain Se­bas­tian: In these 40 years, I have flown the Fokker Friend­ship with Air New Zealand to a Boe­ing 737 with RB and took de­liv­ery of the Boe­ing 757 from Seat­tle to Brunei via Honolulu and Guam. I was pro­moted to Cap­tain on the Boe­ing 757 and even­tu­ally the Boe­ing 767. I took on the role as Deputy Train­ing Man­ager and even­tu­ally be­came a Sim­u­la­tor In­struc­tor and Ex­am­iner in 1999, and the first Bruneian to so. In 2003, I joined the Air­bus fleet of 319/320dur­ing RB’S fleet re­place­ment pro­gramme in 2003. In 2007, I be­came the Chief Pi­lot. Today I fly the Boe­ing 787 on the youngest fleet in the re­gion.

What do you love about your job in RB?

Ar­mandi: I’m grate­ful to RB for al­low­ing me to grow to be­come a bet­ter per­son. I love see­ing and mak­ing a guest smile, which is why I work in Cus­tomer Care. It means I’ve achieved some­thing in some ways to make them happy, and know­ing that I made a difference makes me smile the whole day.

What makes RB unique?

Shela: Our guests recog­nise and dis­cern the level of our ser­vices, as it’s both due to our train­ing as well as the Brunei cul­ture that is in­her­ent in all of us when it comes to per­sonal in­ter­ac­tions.

Cap­tain Pe­ter: As far as flight op­er­a­tions go, when it comes to safety and train­ing, RB never cut corners. Safety first is not just a slo­gan here; we live it.

What’s your proud­est achieve­ment at RB?

Angie: RB has given me room to grow and learn to be more in­de­pen­dent and taught me to have more re­spon­si­bil­ity in a lot of ar­eas in my life.

Cap­tain Se­bas­tian: Tak­ing on the port­fo­lio of pi­lot cadet se­lec­tion. We en­cour­age lo­cals to be­come RB pi­lots.

What do you want to tell ev­ery­one about RB?

Ar­mandi: RB was re­cently awarded the Sky­trax 4-Star Rat­ing and 5-Star APEX. This means that we can com­pete with other larger air­lines. These achieve­ments are not solely on one per­son, but from all our ef­forts – from our pi­lots to the ground crew.

Cap­tain Se­bas­tian: Ev­ery­one should fly RB and you’ll be pleas­antly sur­prised.

How would you de­scribe the work cul­ture at RB?

Mohd Ashraf: I’m able to par­tic­i­pate in a dy­namic and global work­ing en­vi­ron­ment. While I’m new, RB has aided me to open my mind to a world of pos­si­bil­i­ties.

Ros­alie: RB teaches us that we need to have ‘WARM’ – Warm, At­ten­tive, Re­li­able, Safe and More In­no­va­tive – DNA. I feel that RB’S unique point is that all staff is hard work­ing, pa­tient, per­se­ver­ing, and it is re­flected in our ex­cel­lent ser­vice. We are here to serve, and we’ll ex­tend our warm touch to ev­ery guest.

What sort of ca­reer growth have you had at RB?

Mohd Ashraf: The avi­a­tion in­dus­try is one of the most in­tense and dy­namic in­dus­tries to be in. Start­ing off as a grad­u­ate trainee in net­work plan­ning,

I was fo­cused on route de­vel­op­ment and RB statis­tics. Once I com­pleted my grad­u­ate trainee pro­gramme, I took up the chal­lenge to be a sched­ule plan­ning con­troller and this is a con­tin­u­ous process that eval­u­ates the full hori­zon of flight sched­ul­ing. This in­volves ev­ery­thing from short-term fre­quency plan­ning to longterm strate­gic flight plans. In sched­ule plan­ning, work­ing on hav­ing a sense of co­or­di­na­tion, dis­ci­pline and pre­ci­sion is be­yond nec­es­sary as this port­fo­lio deals with route launches and rev­enue op­ti­mi­sa­tion through RB'S pri­mary prod­uct – the sched­ule of RB flights in its en­tirety. I am very hon­oured to be able to con­trib­ute to RB'S net­work growth.

Dk Hjh Haslinda: I've been with RB for 27 years. I started as a pub­lic re­la­tions as­sis­tant in 1992. In 1995, I took up the po­si­tion as a per­sonal as­sis­tant in Hu­man Re­source and de­cided to try out as a cus­tomer re­la­tions of­fi­cer in 2000. I liked it as it ex­posed me to serv­ing the pub­lic and RB cus­tomers. In 2007, I took the role of an ex­ec­u­tive as­sis­tant to SVP Yield and Plan­ning then an ex­ec­u­tive as­sis­tant to the Chief of Com­mer­cial Plan­ning. As of 2016 to date, I am now the Ex­ec­u­tive As­sis­tant to the CEO. I have worked with him for seven years and I en­joy the work­ing re­la­tion­ship as he has trust in me and my abil­ity. What I like best about RB is that it has an ex­cel­lent men­tor­ship pro­gramme and that per­sonal de­vel­op­ment is im­por­tant.

Hj Mohd Daud: I started work­ing in RB as a cleaner. I stayed in the po­si­tion un­til I was pro­moted to be­come a ser­vice­man five years later. Af­ter 10 years, I was once again pro­moted to a me­chanic at En­gi­neer­ing.

What makes RB a great em­ployer?

Dk Hjh Haslinda: Our views are also taken into ac­count, so we feel like we are well taken care of and that our voices are heard.

The best thing about being part of the RB fam­ily?

Hj Mohd Daud: I’m con­tented and happy. Ev­ery­one is my friend. While I’m sad that I am re­tir­ing next year at 60, I’ve had many happy mem­o­ries and mo­ments work­ing in RB.

Mohd Ashraf: I feel blessed being part of the RB fam­ily be­cause any­one is ev­ery­one; you can be your­self and they’ll ac­cept it. In the skies, RB is home.

RB has come a long way in its 45 years of ser­vice. What would you say are some high­lights that make a difference in how it op­er­ates?

Ros­alie: I feel proud that we’ve hit our mile­stone of achiev­ing the Sky­trax 4-Star rat­ing and APEX 5-Star rat­ing. This is a global recog­ni­tion as a com­mer­cial busi­ness apart from being a na­tional car­rier. Ev­ery­one was joy­ful to know that all our hard work has cul­mi­nated in this recog­ni­tion. We are here to serve, and we’ll ex­tend our warm touch to ev­ery guest.

How would you best de­scribe RB?

Dk Hjh Haslinda: The RB fam­ily is di­verse in cul­ture due to our in­ter­na­tional reach, with 30 net­works. RB is al­ways trav­el­ling to­wards the high­est stan­dards in all part of our com­pany. We do not tol­er­ate medi­ocrity and we pro­vide the high­est qual­ity of ser­vice.

In the skies, RB is home.

What is RB’S unique qual­ity?

Agnes: Being a bou­tique air­line, RB’S re­la­tion­ship with a client, ser­vice provider and sup­plier is per­sonal. It goes be­yond the sur­face.

Donna: RB is warm, au­then­tic and hos­pitable. We of­fer the com­fort of re­fined sim­plic­ity with a bou­tique air­line ex­pe­ri­ence.

Tell us an interestin­g story you have about your time with RB.

Donna: I was part of the com­mem­o­ra­tion of RB’S launch of non-stop flight to Lon­don Heathrow to Brunei on 28 Oc­to­ber, 2018 where I was in­volved in the suc­cess­ful plan­ning and or­gan­i­sa­tion of this event.

Agnes: I re­call when I first started han­dling RB flights in 1988, we did ev­ery­thing man­u­ally – board­ing passes, bag­gage tags, load­sheets, pas­sen­ger man­i­fests, air­line tick­ets – they were all hand­writ­ten. Today, there is web checkin, mo­bile board­ing passes, au­to­mated bag­gage tags, com­put­erised load­sheets and vir­tual ticket coupons. Isn’t that amaz­ing?

What has been your jour­ney like with RB all these years?

Adiel: From when I joined, I have been part of RB’S amaz­ing jour­ney. Be­cause we are small in com­par­i­son to the big­ger air­lines, I have been for­tu­nate to work in dif­fer­ent de­part­ments and gain the nec­es­sary skills to con­tinue de­liv­er­ing on RB’S busi­ness ob­jec­tives.

Farhanah: Time flies and RB has come a long way. We started fly­ing to a few des­ti­na­tions and now 30 des­ti­na­tions. Our very own air­craft has been up­graded with a new facelift. We are now 4-stars on Sky­trax and we are still striv­ing to do bet­ter.

Have you vis­ited Brunei? What do you like about it?

Donna: I have and I en­joyed vis­it­ing the wa­ter vil­lage, Kam­pong Ayer. It is one of the old­est wa­ter vil­lages in the world.

How does RB con­trib­ute to your per­sonal de­vel­op­ment?

Farhanah: Work­ing for RB has given me a sense of ful­fil­ment as I am able to lead a work-life bal­ance. RB sends me for cour­ses to keep me abreast with the in­dus­try’s evo­lu­tion. On a per­sonal note, I am able to re­fine my in­ter­per­sonal skills as in­ter­act­ing with peo­ple is one of our core du­ties.

Agnes: Work­ing with RB all these years have taught me how to bal­ance being pro­fes­sional on the job but at the same time to also be broad minded, to be able to em­pha­tise and un­der­stand not just our pas­sen­gers and col­leagues but whomever I meet, even out­side of my work.

Tell us how you feel about being part of the RB fam­ily.

Adiel: I am ex­cited with the recog­ni­tion that RB is get­ting on the world avi­a­tion stage – by win­ning the es­teemed 4-star Air­line Rat­ing from Sky­trax and the 5-star rat­ing from the Air­line Pas­sen­ger Ex­pe­ri­ence As­so­ci­a­tion (APEX). This is tes­ti­mony of how far RB has come. It makes me proud to be part of a suc­cess­ful com­pany.

Royal Brunei is cel­e­brat­ing the lit­tle mo­ments that you can cap­ture – an im­age and a short story of the lo­ca­tion – of your happy travel mem­o­ries from any of RB’S des­ti­na­tions.

Three lucky win­ners will be cho­sen for these prizes: Grand Prize: Two (2) re­turn tick­ets to Ho Chi Minh City 2nd Prize: 25,000 Royal Skies Miles

3rd Prize: 20,000 Royal Skies Miles

The RB Travel Postcard Com­pe­ti­tion is open to all Royal

Skies mem­bers. Not a mem­ber? Join today by sign­ing up at: fly­roy­al­brunei.com/roy­al­skies and sub­mit your im­age and story to: muhibah.com.bn/rb_­trav­el­com­pe­ti­tion

Cap­tain Se­bas­tian Newn Line Cap­tain - Flight Op­er­a­tions 40 years Chiam Hui Chia (Angie) Lead­ing Ste­wardess, Econ­omy Class, Cabin Crew 20 years

Cap­tain Pe­ter Howard Line Cap­tain - Flight Op­er­a­tions 31 years

Shela Je­han Mohd Shukor Cabin Ser­vices Of­fi­cer - Cabin Crew 19 years

Ar­mandi Hj Ah­mad Cus­tomer Care Ex­ec­u­tive, Ground Ser­vices 20 years

Ros­alie Wong Trea­sury Man­ager - Fi­nance 33 years Dk Hjh Haslinda Pg Hj Puteh Ex­ec­u­tive As­sis­tant to CEO - CEO Of­fice 27 years

Mohd Ashraf Fitri Hj Mo­hamad Net­work Plan­ning Of­fi­cer - Com­mer­cial 2 years Hj Mohd Daud Hj Em­ran Me­chanic, Safety Equip­ment Work­shop - En­gi­neer­ing Over 40 years

Adiel Mam­bara Coun­try Man­ager, UK 13 years

Donzilia Cerqueira Elias (Donna) Sales & Mar­ket­ing De­vel­op­ment Co­or­di­na­tor, UK – Com­mer­cial 3 years

Agnes Fer­nan­dez-yanga Station Man­ager, Manila - Ground Ser­vices 31 years

Farhanah Omar Traf­fic Of­fi­cer, Sin­ga­pore - Ground Ser­vices 31 years

Newspapers in English

Newspapers from Brunei

© PressReader. All rights reserved.