Se­la­mat Datang

Se­la­mat Datang means ‘Wel­come’ in Malay, and your seam­less jour­ney be­gins here.

Muhibah - - IN THIS ISSUE -

BUSI­NESS CLASS

RB B787 Dream­liner Busi­ness Class cabin fea­tures “Con­tour” seats that re­cline to a 180 de­gree flat bed for a peace­ful rest, along with a plush du­vet and pil­lows. Each seat is equipped with a 15.4” touch­screen LCD Mon­i­tor pow­ered by the Pana­sonic ex2 in-flight en­ter­tain­ment sys­tem and in-seat power con­necter. The Busi­ness Class cabin lava­to­ries are also fit­ted with bidets for guests’ con­ve­nience.

RB A320­neo Busi­ness Class cabin fea­tures a spa­cious 43” seat pitch with in-seat power port. The seats are also fit­ted with an 11.6” touch­screen mon­i­tor with Thales Avant (Gen5) in­flight en­ter­tain­ment sys­tem.

ECON­OMY CLASS COM­FORT

RB B787 and A320­neo Econ­omy Class cabin seats with semi-ar­tic­u­lat­ing re­cline, ad­justable head­rest and bet­ter legroom make for a more com­fort­able jour­ney. Each seat is also fit­ted with a per­sonal touch­screen mon­i­tor and in­seat USB charg­ing port.

RB IMPIAN IN­FLIGHT EN­TER­TAIN­MENT

RB Impian In­flight En­ter­tain­ment sys­tem of­fers 1,000 en­ter­tain­ment op­tions through­out the flight. A li­brary of hit movies, clas­sic Hol­ly­wood films and TV and au­dio pro­grammes for all ages are avail­able on board. Re­fer to the Impian en­ter­tain­ment guide to make your en­ter­tain­ment selec­tion. For Busi­ness Class seats, the au­dio jack and au­dio/ video re­mote con­trol are lo­cated in your seat arm­rest. Seat­back-mounted per­sonal screens are only avail­able on our B787 and A320­neo air­craft. Else­where, guests can avail our ser­vice, sit back and re­lax with our over­head movie screens.

CUI­SINE

RB serves a Ha­lal menu that com­bines both Western and Asian flavours with in­gre­di­ents that have been care­fully cho­sen for fresh­ness.

Busi­ness Class guests on long-haul flights can now pre-select meal times. Our ‘Dine Upon Re­quest’ ser­vice is avail­able through­out the flight up un­til 90 min­utes be­fore land­ing. Guests on all classes can also en­joy our

‘Food Fit to Fly by’ ser­vice menu that fea­tures health­ier and lighter meal op­tions, com­ple­mented by our award-win­ning cabin ser­vice from our crew.

We also of­fer tasty culi­nary op­tions to meet var­i­ous di­etary re­quire­ments. Spe­cial meals can be or­dered when you make your reser­va­tion. Please con­firm your re­quest at least 24 hours be­fore board­ing your flight.

AL­CO­HOL-FREE EN­VI­RON­MENT POL­ICY

Royal Brunei Air­lines op­er­ates al­co­hol-free flights to all des­ti­na­tions.

HAND LUG­GAGE

For your safety and com­fort, you may store your hand lug­gage in the over­head lock­ers or un­der the seat in front of you. Please do not hes­i­tate to ask our cabin crew for help in stow­ing your lug­gage prop­erly. Be care­ful when open­ing the over­head lug­gage com­part­ments, as items dis­lodged by air­craft move­ment may fall on you or fel­low guests.

LIQ­UIDS, AEROSOLS AND GELS (LAG)

Var­i­ous coun­tries have im­ple­mented re­stric­tions on the car­riage of liq­uids, aerosols and gels in com­pli­ance with new guide­lines set by the In­ter­na­tional Civil Avi­a­tion Or­ga­ni­za­tion (ICAO). Guests tran­sit­ing through air­ports and car­ry­ing any liq­uids, pastes and gels in con­tain­ers over 100ml may be asked to dis­pose the items at se­cu­rity check­points.

These re­stric­tions may af­fect your abil­ity to carry duty-free pur­chases on board the air­craft. Cus­tomers are ad­vised to check with duty free per­son­nel be­fore mak­ing their pur­chases. All liq­uids, aerosols and gels must be car­ried in con­tain­ers of no greater than 100ml/3.3oz ca­pac­ity (ap­prox­i­mately 100gm in weight) and placed in a trans­par­ent, re­seal­able plas­tic bag. The plas­tic bag must be re­moved from the carry-on bag­gage and pre­sented to se­cu­rity per­son­nel at the check­point for in­spec­tion and sep­a­rate x-ray screen­ing.

Ex­cep­tions to the new reg­u­la­tions are medicines and di­etary sup­ple­ments needed dur­ing a flight, in­clud­ing baby food. Proof of need may be re­quired.

USE OF ELEC­TRONIC EQUIP­MENT

Elec­tronic de­vices such as Cit­i­zen’s band (CB) ra­dio, re­mote-con­trolled de­vices (such as ra­dio con­trolled toys), and trans­mit­ting de­vices that emit ra­dio fre­quen­cies are not to be used at any time dur­ing the flight. These de­vices may in­ter­fere with the air­craft’s elec­tronic equip­ment, com­pro­mis­ing air­craft safety and en­dan­ger­ing the lives of guests and crew.

The fol­low­ing de­vices may be used on board, ex­cept dur­ing take-off, ini­tial climb, ap­proach and land­ing: mo­bile phones (which must be switched to flight mode), per­sonal com­put­ers, FM re­ceivers, cal­cu­la­tors, elec­tronic shavers, au­dio and video recorders, hand-held com­puter games, and play­back de­vices.

LITHIUM BAT­TER­IES

The abun­dant stored en­ergy that makes lithium bat­ter­ies practical also makes them dan­ger­ous when they are not packed and car­ried prop­erly. RB fol­lows the rec­om­men­da­tions from ICAO and IATA Dan­ger­ous Goods Reg­u­la­tions in our ef­forts to mit­i­gate these risks of the haz­ards.

Low and medium pow­ered recharge­able bat­ter­ies in equip­ment and lim­ited quantity of spares are rec­om­mended as carry-on bag­gage. All spare units must be in the orig­i­nal pack­ag­ing or have the ex­posed ter­mi­nals taped over. Medium and large non-recharge­able must be car­ried as cargo/freight in ac­cor­dance with cur­rent Dan­ger­ous Goods Reg­u­la­tions. High­pow­ered bat­ter­ies are not per­mit­ted on board pas­sen­ger air­craft.

In­for­ma­tion of safe car­riage of lithium bat­ter­ies on board RB flights is also avail­able at www.flyrb.com.

PORTABLE CHARG­ERS OR POWER BANKS

In line with safety reg­u­la­tions on the car­riage of lithium bat­ter­ies, the fol­low­ing pol­icy ap­plies on the car­riage and use of portable charg­ers or power banks on all RB flights:

In cabin bag­gage (carry-on)

RB al­lows for the car­riage of portable charg­ers or power banks in carry-on bag­gage un­der the fol­low­ing guide­lines:

- de­vice can­not be charged or used in flight

at any time

- de­vice is switched off and placed in a

sealed bag prior to the flight

- de­vice with lithium ion bat­ter­ies and a watt-hour rat­ing that does not ex­ceed 100Wh is per­mit­ted up to a max­i­mum of four bat­ter­ies per per­son

- de­vice with lithium ion bat­ter­ies and a watt-hour that ex­ceeds 160Wh is per­mit­ted with prior-ap­proval from air­line, up to a max­i­mum of two bat­ter­ies per per­son.

For checked bag­gage

Portable charg­ers or power banks are strictly pro­hib­ited in checked bag­gage for all RB flights.

NON-SMOK­ING POL­ICY

Royal Brunei Air­lines op­er­ates non­smok­ing flights to all des­ti­na­tions.

ON­LINE BOOK­ING

Fly through the air­port. You can now book on­line at www.flyrb.com, check-in on­line and print your own elec­tronic ticket (e-ticket). On­line check-in is avail­able 48 hours be­fore flight de­par­ture and closes 60 min­utes be­fore de­par­ture time.

CHECK IN

Check-in coun­ters at the Brunei In­ter­na­tional Air­port are open three hours be­fore flight de­par­ture, and from 12 noon for evening flights. Guests are ad­vised to check-in at least two hours be­fore de­par­ture to al­low for se­cu­rity and bag­gage checks. Check-in coun­ters will be closed 45 min­utes be­fore de­par­ture, af­ter which no board­ing passes will be is­sued. Royal Brunei Air­lines also ad­vises its guests to reach the board­ing gate 20 min­utes be­fore the flight de­parts to avoid miss­ing their flights.

GUEST COM­MENTS

Your com­ments and sug­ges­tions will help us en­hance our ser­vices. Please e-mail us at: feed­back@rba.com.bn.

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