Business pro­cess­ing booms in South Africa

East African Business Week - - BUSINESS DIGEST -

JO’BURG, SOUTH AFRICA-South Africa was awarded the Global Sourc­ing As­so­ci­a­tion’s pres­ti­gious an­nual Out­sourc­ing Des­ti­na­tion of the Year award in recog­ni­tion of the country’s abil­ity to de­liver high-qual­ity skills-based business process ser­vices

Ac­cord­ing to the Depart­ment of Trade and In­dus­try (DTI), since 2012 South Africa’s in­ter­na­tional off­shore BPS mar­ket has grown by a com­pounded 25% from each year to the next. The lo­cal in­dus­try now boasts around 30 000 BPS jobs.

BPS is an in­dus­try sup­ply­ing tech­nol­ogy-based ser­vices – call cen­tres and help lines are ba­sic ex­am­ples – to com­pa­nies else­where in the world. South Africa’s English­language her­itage gives it a firm ad­van­tage in the global in­dus­try. The United King­dom is the lead­ing buyer of South African business ser­vices, fol­lowed by Aus­tralia and the USA, which are grow­ing rapidly.

Dr Rob Davies said the award would help boost the lo­cal BPS in­dus­try.

“This award ce­ments South Africa’s in­vest­ment po­si­tion and fur­ther presents a value propo­si­tion which is un­der­pinned by high qual­ity stan­dards, rel­e­vant skills, the po­ten­tial to de­liver com­plex and non-com­plex pro­cesses and cost sav­ings, which en­hances our propo­si­tion for business process ser­vices glob­ally,” he said.

The Global Out­sourc­ing As­so­ci­a­tion is the in­dus­try as­so­ci­a­tion and pro­fes­sional body for in­ter­na­tional business ser­vices. It works to share best prac­tice, trends and con­nec­tions across the world.

Last night’s cer­e­mony was at­tended by some 350 rep­re­sen­ta­tives from global out­sourc­ing ser­vice providers, ad­vi­sors and buy­ers.

Davies said South Africa’s BPS sec­tor of­fered more than just cost-sav­ing to global com­pa­nies. In­vestors, he said, re­ported that lo­cal ser­vice providers also made op­er­a­tions more ef­fec­tive, and im­proved rev­enues.

Business process ser­vices is one of the DTI’S pri­or­ity sec­tors. South Africa has shown it can de­liver these ser­vices in a range of in­dus­tries: telecom­mu­ni­ca­tions, util­i­ties, IT, re­tail and fi­nan­cial ser­vices.

Davies said BPS had huge po­ten­tial to at­tract for­eign di­rect in­vest­ment, help­ing to cre­ate jobs – par­tic­u­larly for young peo­ple.

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