Grand Park City Hall Champions First Mobile Selfie Check-in Technology

(Singapore) Grand Park City Hall is the first hotel to launch facial recognition technology for check-in on mobile, integrating advanced technology to create a seamless experience from pre-arrival to checkout. The mobile application utilises WIFI, Bluetooth and location services, allowing guests to check-in on the go and skip the queue at the front desk with the quick capture of a selfie, reducing the standard checkin process from five minutes to one. This mobile app allows guests to customise their stay with key touchpoints such as completing the prearrival registration prior to arrival, enabling the user’s mobile phone to be used as a secure mobile key access for in-room amenities and pre- selected preferred room and floor 48 hours in advance. “We wanted to meet travellers’ demand for time-savings by introducing the mobile application. While guests expect smart features and services, they still appreciate the value of personal and friendly high-touch hospitality which is why we are not completely doing away with the front desk check-in,” says GM John Kockan.

W: parkhotelgroup.com