Surrey Business News

Sur­rey Mod­ern­izes Per­mit Pro­cesses

- Business

With the safety of res­i­dents and staff as the top pri­or­ity, re­con­fig­ur­ing the per­mit­ting process to meet the new de­mands un­der COVID has re­sulted in a more ef­fi­cient and stream­lined process for Sur­rey’s pa­trons.

“The City of Sur­rey is con­tin­u­ally look­ing on how to in­no­vate and im­prove our ser­vices,” said Mayor Doug Mccal­lum.

“Dur­ing this pan­demic, we have ac­cel­er­ated the mod­ern­iza­tion and dig­i­ti­za­tion of our per­mit­ting process. The re­sults so far have shown a win-win sit­u­a­tion for those ap­ply­ing for per­mits with faster is­suance of per­mits, en­hanced ser­vice and im­proved trans­parency.”

Since en­abling a Con­tact Cen­tre in March, lever­ag­ing shorter, more fre­quent, dig­i­tal en­gage­ments with clients, this move has al­lowed for greater con­ve­nience and flex­i­bil­ity for per­mit ap­pli­cants ver­sus the in-per­son ap­pli­ca­tion model.

In Au­gust, 98% of elec­tri­cal per­mits and 76% of plumb­ing per­mits have been is­sued on­line, with 40% of trade per­mits be­ing ini­ti­ated out­side of reg­u­lar busi­ness hours (Mon­day to Fri­day, 8:30 am - 4:30 pm).

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