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Christopher Jones, a senior gaming analyst at Union Gaming Group. Installing electronic table games such as baccarat, roulette, and the Asian dice game sic bo can help casino operators reduce their staffing needs on low-stakes games and during slow periods. Also, Jones says, novice customers may seek out automated tables to avoid embarrassment if they make a mistake.
Robots can be a good solution in gambling jurisdictions where real dealers are banned, says Carlos Siu, an associate professor at the Macao Polytechnic Institute’s Gaming Teaching and Research Centre. Genting Malaysia’s Resorts World Casino in New York City, for instance, uses electronic table games to get around state gambling laws that bar human dealers, Jones says.
In Macau, the world’s largest gambling hub, machines are less likely to pass muster. Asian customers are more inclined to gamble in a noisy and crowded environment, preferring to banter with their dealer than to sit in front of a machine that provides no human engagement, Siu says. “Gamblers often slam the table and shout loudly to pump up the mood,” he says. “I’m not sure if robotic dealers can tap into the gamblers’ psychology correctly and give an appropriate response.”
Besides, a slowdown in Macau’s gaming industry may result in an oversupply of human croupiers, Siu says. Under Macanese law, only residents of the Chinese territory can be hired for such jobs, and local unions have lobbied the government to maintain this restriction. Even so, Hanson Robotics has sold one of its robots— which is interactive and can make facial expressions—to a Macau casino operator, says Jeanne Lim, the Hong Kong-based company’s chief marketing officer. She declined to say which company bought it.
Edited by James E. Ellis and Dimitra Kessenides Bloomberg.com The number of employees Camden Town Brewery plans to hire after being bought by AB Inbev. The London-based craft beer maker said the deal gives it the resources to open a second brewery. The bottom line Robot dealers in casinos can handle 30 percent more cards in a given period than their human counterparts.