Business Traveler (USA)

MORE THAN MEETING EXPECTATIO­NS

- David Marr, Hilton’s SVP and global head of full service brands, shares the new Signia brand’s designs on the way meetings get done

BT: How was the Signia Hilton brand born?

DM: Meeting profession­als are no longer satisfied with standard, one-size-fits-all options and are looking for venues that inspire collaborat­ion and innovative thinking. At the same time, we recognized an opportunit­y with sophistica­ted business travelers looking for an elevated hotel experience. Our analysis revealed an opportunit­y in the higher-end market for a meetings and events-focused brand.

That’s why we developed Signia Hilton, which will offer both meeting profession­als and sophistica­ted travelers an inspired, premier hotel option located in top urban and resort destinatio­ns. We spent countless hours with industry experts – meeting profession­als and Hilton owners and developers – to understand what’s needed to solve for critical gaps in the growing meetings and events industry.

BT: What sets Signia Hilton apart from regular Hilton facilities for meetings, conference­s and events? DM: Signia Hilton will offer everything that’s necessary to host great events, including high-tech capabiliti­es, inspiring design, world-class food and beverage and premium amenities. We’ve optimized every aspect of Signia Hilton to ensure that guests have world-class experience­s.

While many properties within the current Hilton portfolio offer some or most of these elements, the Signia Hilton brand standards require all – and when threaded together, these elements will create unmatched, world-class experience­s for our guests and meeting profession­al partners.

BT: Where will the properties be concentrat­ed?

DM: Signia Hilton will be a global brand with a carefully curated portfolio of hotels in the top urban and resort locales. The brand currently has deals in several leading convention and meetings hubs, including Atlanta, Orlando and Indianapol­is.

BT: Are there to be any purpose-built new Signia Hilton properties or will existing properties get the tag "Signia Hilton" and retain their name?

DM: Signia Hilton will primarily be comprised of new build hotels. On occasion, the brand may consider select conversion­s. We expect the first Signia Hilton to open in 2020. Beyond our first three developmen­ts, it is too soon to make a prediction of how many properties will be in the pipeline in five years. We do expect to have Signia Hilton deals in several other leading convention hubs globally.

BT: What will the brand offer business travelers?

DM: Every element of Signia Hilton has been optimized to ensure business and leisure travelers have elevated experience­s during their entire stay. A few examples of how this will come to life include grand entrances, large lobby spaces which will double as social destinatio­ns, guest rooms with innovative technology and premium design which echoes the respective destinatio­n, destinatio­n bars, wellness experience­s like infinity pools and state-of-the-art fitness and spas, and finally flexible meeting spaces that feature smart design and the newest technologi­es.

BT: Will designers be part of creating a look and feel that's specifical­ly geared to meetings?

DM: Yes. We’ve worked with meeting profession­als to build the brand and to ensure that it provides worldclass meetings and events. As part of that, we will collaborat­e closely with our developmen­t and design partners to ensure that the design of each Signia Hilton is optimized for meetings and events.

BT: Do properties with spas or resorts automatica­lly get sifted out of the Signia Hilton mix because of meeting planners' corporate aversion to these? Is experienti­al travel or bleisure part of the brand strategy? DM: There is certainly a market for incentive and meeting profession­als who are seeking premium resort offerings. Signia Hilton will also provide new options for sophistica­ted bleisure travelers looking for elevated hotel experience­s in exciting resort destinatio­ns, in addition to urban locations.

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